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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VP of Technical Support - **Company:** iBOSS, Inc. - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software System Penetration Testing, Cyber Security, Issue Tracking Systems, Internet Protocol, Intrusion Detection and Prevention, Network Security, LiveChat, Routing, Public Key Infrastructure, Computer Networking Systems, Transport Layer Security, Firewalls (Computer Science), Web Filtering, Information Technology - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/vp-of-technical-support-iboss-8919542 ## About the Role * 10 + years of experience designing and supporting multilayer IP networks; routing and understanding network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS * Required: Bachelor's degree in Engineering, preferred in Information Technology or Computer Science * Dedicated focus to provide every customer with a best-in-class service and share and train every team member to share in this philosophy * Previous experience leading and developing technical support teams * Highly developed sense of integrity and commitment to customer satisfaction and success ## Description The VP of Technical Support will lead and provide technical vision and strategy for Technical Support and Services. Build supportive and reliable relationships across the organization, customers, and partners. Identify training needs for technical, soft skills and service excellence. Meticulously monitor the metrics and take action to drive best in class service to our customers and directly contribute to business growth. The VP will oversee a team of global Technical Support Engineers and Technical Account Managers who interface directly with our Enterprise (Commercial, Government, K12) customers via live chat, ticket system, and telephone to assist them with technical support issues or inquiries. An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, and cybersecurity. The outstanding candidate will also understand the challenges that administrators face when trying to secure their users and devices in today's borderless network landscape and have a track record of solving them and training, mentoring, and leading technical support teams. Responsibilities * Building strong cross-different relations and being the trusted adviser and partner to the global teams is a key objective * As an active member of the Global Customer Support organization, we expect you to contribute to the Global support vision, bring initiatives to the table and collaborate on the long-term technical vision and strategy for Global Customer Support and Services, to support the company mission and vision * Build supportive and reliable relationships across the organization and work with team leads and management to bubble up recurring issues or opportunities for product or process improvements * Create and submit knowledgebase entries to help improve customer self-service capabilities and share this internal knowledge to assist other internal team members * Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Lies, Damned Lies and Large Language Models](https://www.wearedevelopers.com/videos/1231-lies-damned-lies-and-large-language-models) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Using Agents to Curate the Content You See Online - Dan Gish](https://www.wearedevelopers.com/videos/2159-using-agents-to-curate-the-content-you-see-online-dan-gish) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Software Developer Blogs to Read](https://www.wearedevelopers.com/magazine/156-the-best-software-developer-blogs-to-read) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers)