> Markdown version of [/jobs/ext/2720681-implementation-manager](https://www.wearedevelopers.com/jobs/ext/2720681-implementation-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Benchling, Inc. - **Location:** Boston, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Configuration Access Protocols, Bioinformatics, Software as a Service, Product Software Implementation Methods - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/implementation-manager-benchling-com-8783905 ## About the Role * Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred. * At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts. * Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives. * Self-starter with the ability to be successful in a startup environment. * Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner. * Ability to travel up to 25% based on customer and project needs. Bonus if you have: * Experience using Benchling, especially if you've been a Benchling administrator. * Software Implementation experience, preferably with a SaaS software company. ## Description To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system., * Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers. * Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge. * Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments. * Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs. * Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users. * Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices. * Understand and document customer pain points, advocate for them internally to influence product changes. * Develop and optimize enterprise training programs including written and video collateral. * Identify and work with sales on opportunities for account expansion post go-live. ## Related Videos - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [The weekly developer show: Boosting Python with CUDA, CSS Updates & Navigating New Tech Stacks](https://www.wearedevelopers.com/videos/1293-the-weekly-developer-show-boosting-python-with-cuda-css-updates-navigating-new-tech-stacks) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [Quality Strategy with a side of Swiss Cheese](https://www.wearedevelopers.com/videos/467-quality-strategy-with-a-side-of-swiss-cheese) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Should Tech Managers Be Developers First? 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