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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Client Services Lead - **Company:** Lumafield, Inc. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Computer Vision, Customer Data Management, Decision Support Systems, Iq/oq/pq, Enterprise Software Applications - **Published:** September 4, 2026 - **Apply:** https://www.careerbuilder.com/job-details/customer-success-manager-medical-devices-san-francisco-ca--cc923c7e-a9e3-4ae7-9447-fb99e7a14937 ## About the Role * Engineering B.S. degree or equivalent technical experience * 10+ years of experience, including in consulting or program management and/or working in directly in medical devices product development or manufacturing * Understanding of the processes and challenges in medical device product development, NPI, and manufacturing * Familiarity with ISO 13485, 21 CFR Part 11, and medical devices product lifecycles * Excellent verbal and written communication that flexes to be effective across levels of an organization * Ability to independently create and deliver executive level presentations * Extremely organized and are ready to dive head first into a rapidly scaling startup environment Bonus points: * MBA or equivalent business experience * Quality Control or Quality Assurance experience, Analysis Skills, Artificial Intelligence (AI), Business Model, Business Skills, Code of Federal Regulations, Computer Vision, Consulting, Cross-Functional, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Enterprise Applications, Finance, ISO (International Organization for Standardization), Manufacturing, Manufacturing Analysis, Manufacturing Process Engineering, Manufacturing Technology, Marketing, Medical Equipment, Medical Products, Onboarding, Organizational Skills, Post-Sales, Presentation/Verbal Skills, Process Analysis, Process Management, Process Validation, Product Development, Product Lifecycle, Product Planning, Product Reviews, Product/Service Launch, Project/Program Management, Quality Assurance, Quality Control, Radiography, Return on Investment (ROI), Revenue Growth, Risk Analysis, Risk Management, Solution Sales, Startup, Strategic Accounts, Team Building, Team Lead/Manager, Technical Strategy, Workflow Analysis, Writing Skills ## Description Lumafield is looking to bring on an Enterprise Client Services Lead with expertise in medical devices manufacturing to drive customer outcomes and revenue growth for Lumafield's industry changing products. The Enterprise Client Services Lead will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products. Working at the intersection of advanced industrial technology and customer strategy, Enterprise Client Services Leads will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth. This role requires technical depth to understand CT scanning workflows, engineering analyses, manufacturing processes, as well as the business acumen to translate technical success into quantifiable business value. What you'll do: * Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across the company with Solutions Engineering, Sales, Marketing, Product, and Finance * Guide customers through validation of Lumafield hardware and software products, including IQ/OQ/PQ and CSV as relevant * Identify, track, and quantify business impact, demonstrating ROI of Lumafield's products and services * Proactively manage renewals processes, mitigate churn risk, and identify opportunities within your portfolio of accounts to drive expansion * Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/ goal planning, product roadmap reviews, and adoption check-ins * Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks ## Related Videos - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [Focoos AI: Building the Future of Computer Vision](https://www.wearedevelopers.com/videos/1659-focoos-ai-building-the-future-of-computer-vision) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [The Fastest-Growing Tech Sectors to Look Out for in 2025](https://www.wearedevelopers.com/magazine/373-the-fastest-growing-tech-sectors-to-look-out-for-in-2025) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it)