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# Customer Implementation Specialist

- **Company:** WEAVE INC.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, VoIP, Networking Basics, Salesforce.Com, Hubspot
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/customer-implementation-specialist-multi-location-getweave-com-8794813

## About the Role

+ 2 years of project management or implementation experience, working in a customer-facing role
 * General Networking and VoIP knowledge and technical troubleshooting experience.
 * Hands-on experience with CRM tools (Salesforce, HubSpot, etc.).
 * Critical thinking and advanced problem solving skills.
 * Ability to work in a fast-paced, KPI-driven environment.
 * Ability to prioritize and manage a pipeline of projects.
 * Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation).
 * Strong technical aptitude.
 * Customer Centric.

What Will Make Us Love You

 * Bachelor's degree preferred.
 * Project management experience and/or PMP certification.
 * Self-motivated, Proactive, Highly organized.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.

## Description

Beyond deployment, the Customer Implementation Specialist plays a critical role in setting customers up for long-term success. By aligning implementation with customer goals, enabling best practices, and ensuring seamless adoption, this role helps Multi Location clients maximize the return on their investment and build a foundation for sustained growth with our platform.

 * This position will be hybrid: M/T/W in office required and Th/F are optional WFH
 * Reports to: Manager of Onboarding

What You Will Own

 * Develop and manage relationships with customers throughout the implementation process.
 * Manage a portfolio of Multi Location Customers in various stages of implementation.
 * Act as the project manager/point contact for each customer.
 * Keep the customer informed throughout the process and set clear expectations.
 * Teach and train customers how to maximize the value of the Weave platform.
 * Provide a five-star customer experience with each customer.
 * Triage, troubleshoot and prioritize issues as they arise during implementation.
 * Coordinate with adjacent teams on all tasks related to onboarding.
 * Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.


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