> Markdown version of [/jobs/ext/2720850-principal-cloud-support-engineer](https://www.wearedevelopers.com/jobs/ext/2720850-principal-cloud-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Cloud Support Engineer - **Company:** Wasabi Technologies - **Location:** Boston, MA, United States - **Experience:** Expert - **Salary:** $101,440.0 - $152,160.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Amazon S3, Cloud Computing, Cloud Engineering, Cloud Storage, Linux, Distributed Systems, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Network Protocols, Systems Integration, TCP/IP, Transport Layer Security, Computer Network Operations, Information Technology - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/principal-cloud-support-engineer-wasabi-technologies-company-8291042 ## About the Role * Must have expert-level hands-on experience with AWS S3 Cloud Storage or compatible object storage. * Must be AWS Solutions Architect Associate Certified; Professional certification preferred. * Must have Bachelor of Science degree in Network/System/Computer Science, Master's degree preferred * 10+ years of relevant work experience. * 10+ years of experience in technical support, network operations, or cloud infrastructure roles. * Extensive experience supporting mission-critical systems that operate 24x7x365. * Deep understanding of backup software, applications using APIs & SDKs, and object storage integrations. * Strong knowledge of Linux and networking protocols such as HTTP, TCP/IP, DNS, TLS. * Demonstrated experience leading escalations, mentoring others, and interfacing with enterprise-level customers. ## Description Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API requests. Cloud storage has never been so simple, so fast and so inexpensive. It's all part of our vision to make cloud storage the next great global utility, just like electricity. Role Description: Principal Cloud Support Engineer, Wasabi's Principal Cloud Support Engineer will serve as the highest-level technical resource within the Support team. This role extends beyond advanced troubleshooting into technical leadership, managing escalations, owning internal training programs, and serving as a trusted technical advisor for enterprise customers and partners. The Principal Cloud Support Engineer will leverage deep expertise in cloud storage, networking, and distributed systems to drive operational excellence, improve support readiness, and strengthen customer relationships. Your success will be measurable and highly visible across customer satisfaction, team capability, and service quality. On a typical day, Wasabi principal cloud support engineers may lead escalations, design and deliver technical training, advise enterprise customers on best practices, investigate complex protocol-level issues, collaborate closely with Engineering, or drive initiatives that enhance the scalability of Wasabi's Technical Support operations. Wasabi is based in Boston MA, but we are open to remote candidates based elsewhere in the United States. Travel is not regularly required. *Principals only. No recruiters., * Act as the highest escalation point for the Technical/Cloud Support team for complex customer issues. * Lead root cause investigations and collaborate with Engineering to resolve protocol, performance, or interoperability challenges. * Own and deliver the technical training program for Support, including onboarding, advanced troubleshooting techniques, and documentation. * Provide technical advisory and white-glove support to Wasabi's strategic enterprise customers and partners. * Oversee escalation workflows and ensure consistent handling of high-severity customer incidents. * Engage with Wasabi Sales, Product, and Development engineers worldwide to improve Wasabi's services and customer experience. * Mentor and coach Technical/Cloud Support Engineers and Senior Technical/Cloud Support Engineers to elevate team capabilities. * Drive improvements in supportability, diagnostic tooling, automation opportunities, and internal processes. * Create and maintain advanced troubleshooting guides, KB articles, and internal knowledge documentation. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [20 Years of Solving Unsolvable Problems](https://www.wearedevelopers.com/videos/100214-20-years-of-solving-unsolvable-problems) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WeAreDevelopers LIVE - CSS is DOOMed](https://www.wearedevelopers.com/videos/1838-wearedevelopers-live-css-is-doomed) - [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)