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# Help Desk Technician

- **Company:** IntraFi, LLC
- **Location:** Arlington, VA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Computer Equipment
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/help-desk-technician-intrafi-8609454

## About the Role

* Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
 * One to three years of progressive experience in a help desk environment
 * Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
 * Superior problem-solving capabilities
 * Ability to multitask within tight deadlines and strong organizational skills
 * Self-directed and results/goal-oriented
 * BS or equivalent experience
 * Background in financial services is beneficial This position is a hybrid role where the employee must work two full days per week in our office in Arlington, Virginia. For the first 90 days, the employee must work three full days per week in the office.
Employee Benefits

## Description

As the nation's largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes-from community banks to large financial organizations-which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker, Washington Post, and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services., * You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers.
Your Responsibilities

 * Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi's products and services
 * Diagnose computer problems, install software, and perform tests on computer equipment and programs
 * Troubleshoot technical problems over the phone, remotely, and in person
 * Setup and deploy IT equipment, monitor systems, and perform maintenance


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