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# Helpdesk Technician

- **Company:** Last Energy Inc
- **Location:** Austin, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, BASIC (Programming Language), Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Software Tools, Gsuite, User Administration, User Accounts
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/helpdesk-technician-last-energy-8922384

## About the Role

* 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
 * Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
 * Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
 * Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
 * Enthusiastic about being on-site 5 days a week

## Description

This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results., * Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users

 * Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
 * Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
 * Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
 * Other duties as assigned


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