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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Business Svc Coordinator - **Company:** Augusta University - **Location:** Augusta, GA, United States - **Experience:** Expert - **Salary:** $56,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Adobe Acrobat, Microsoft Outlook, Information Systems, Databases, Microsoft Office, Data Driven Tests, Information Technology - **Published:** September 4, 2026 - **Apply:** https://universityjobs.com/job/job/apply?id=7325427 ## About the Role Bachelor's degree from an accredited college or university with three years of relevant experience performing progressively administrative responsibilities OR Associate's degree from an accredited college or university and five years of relevant experience performing progressively administrative responsibilities., Experience in an academic environment. Experience with budgets, procurement, and billing, and the ability to work with senior management. Knowledge, Skills, & Abilities Must be proficient with the Microsoft Office Suite: Outlook, Excel, Word Familiarity with Adobe Acrobat (using and modifying PDF documents) is recommended. Must excel in database creation, software use, and maintenance. Needs to be able to use standard office equipment, including multi-functional printers. Must have a strong sense of initiative and be able to prioritize and multitask in a fast-paced, high-pressure environment. SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. Should have strong critical thinking skills and reading comprehension, be highly organized, and behave and communicate professionally and confidently. ABILITIES Ability to maintain confidentiality. Ability to write reports, prepare business letters, emails, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. ## Description The IT Business Services Coordinator functions as the primary administrator for VOIP, wireless services, and telecommunications billing, while maintaining comprehensive telecom inventories and supporting automated process improvements for internal and external customers. Serving as a key member of the IT Business Operations team, the specialist oversees a wide range of business, fiscal, project management, and administrative duties, including customer service, budget management, financial reconciliation, and reporting on a significant smaller scale compared to the Sr. IT Business Services Coordinators. The role requires strong knowledge of university policies, procedures, and information systems, as well as significant independence, judgment, tact, and diplomacy when collaborating with staff, faculty, vendors, and multiple departments to efficiently secure high-quality IT services and resolve process issues. Responsibilities DATA DRIVEN ANALYSIS AND REPORTING: Performs data-driven analysis and reporting to improve billing processes, enhance customer service, and support long-range planning while serving as the primary liaison between University departments and Telecommunications, maintaining communication, conducting audits, providing training, and coordinating issue resolution to ensure accurate, efficient telephony and billing operations. MAINTAIN ASSET DATABASE: Maintains a comprehensive and authoritative database of all telephony assets and information, including vendors, phone numbers, devices, serial numbers, departmental assignments, locations, budget and financial details, line history, and other required data to ensure accurate, up-to-date telecommunication records. SUPPORTS BUDGET AND FISCAL ACTIVITIES: Supports budget and fiscal activities for the IT department by assisting with financial data review, preparing routine reports, ensuring basic compliance with University guidelines, helping with procurement and contract processes, and performing standard budget transactions to keep accounts accurate and operations running smoothly. COORDINATES IT PURCHASING ACTIVITIES: Coordinates IT purchasing activities in compliance with University guidelines by entering requisitions, monitoring orders through delivery, collaborating with Accounts Payable and Purchasing on invoice and receipt validation, assisting customers with merchandise receipt, releasing payments, and preparing purchasing reports as needed. ASSISTS WITH IT CONTRACT MANAGEMENT: Assists with IT contract management by ensuring compliance with University guidelines through reviewing new and renewal contracts, monitoring contract activity, preparing requisitions, coordinating with Accounts Payable to process invoices, resolving contract-related issues, and generating contract reports as needed. : Perform all other duties as assigned. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)