> Markdown version of [/jobs/ext/2721258-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/2721258-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Technician - **Company:** Customers Bank - **Location:** Malvern, PA, United States (Remote available) - **Experience:** Expert - **Salary:** $87,360.0 - $104,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple IOS, Microsoft Outlook, Collaborative Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Microsoft PowerPoint, Remote Desktop Services, Remote Service Software, Microsoft SharePoint, TCP/IP, Wide Area Networks, Cisco WebEx, Cisco Anyconnect, Wi-Fi Technology, Office365, Peripherals, Microsoft Onedrive, Information Technology, Laptops, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.jofdav.com/jobs/59557052-deskside-support-technician ## About the Role Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust., * 3+ years of experience supporting end users in a help desk or deskside support environment * Strong knowledge of Microsoft Windows operating systems (configuration, troubleshooting, and optimization) * Experience supporting Microsoft 365 (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, Teams) * Experience supporting collaborations tools (Zoom, Microsoft Teams, WebEx) * Demonstrated ability in troubleshooting hardware, A/V equipment and peripherals (Laptops, desktops, printers, monitors, docking stations, etc.) * Basic TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting * Experience with Cisco AnyConnect and remote support tools (e.g., Remote Desktop, RealVNC) * Familiarity using ticketing systems (ServiceNow) * Support corporate-issued and BYOD mobile devices (iOS and Android), including setup, configuration, troubleshooting, and user assistance * Strong customer service mindset with clear and professional communication skills * Ability to prioritize tasks and manage time effectively * Ability to work independently and collaboratively in a team environment Preferred Skills & Qualifications * Strong documentation skills, including creating or updating procedures, checklists, and knowledge base articles * Experience participating in IT projects, such as hardware refreshes, OS upgrades, office moves, or technology rollouts * Ability to assist with device deployment projects, including imaging, configuration, asset tagging, and inventory reconciliation * Familiarity with standardization and process improvement initiatives within an IT support environment * Exposure to vendor coordination or third-party support during project implementations ## Description The Deskside Support Technician provides hands-on technical support to both on-site and remote employees, ensuring reliable day-to-day IT operations across the organization. This role focuses on delivering responsive, professional end-user support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction in a fast-paced enterprise environment. This position may occasionally support senior and executive leaders, but the primary focus is broad end-user deskside support. The ideal candidate is service-oriented, calm under pressure, and experienced in delivering exceptional technical expertise, professionalism, discretion, and responsiveness in a fast-paced, on-site enterprise environment. Deskside & End-User Support * Provide Tier 1-2 deskside and remote support for employees across the organization * Diagnose and resolve hardware, software, mobile device, and connectivity issues * Support Windows laptops, desktops, printers, peripherals, and docking stations * Troubleshoot LAN, WAN, Wi-Fi, VPN, and basic network connectivity issues * Assist users with Microsoft 365 applications and collaboration tools Incident & Ticket Management * Monitor, manage, and resolve help desk tickets using ServiceNow or a similar platform * Ensure accurate documentation, prioritization, escalation, and timely closure of incidents * Escalate complex or unresolved issues to appropriate IT teams as needed * Assist with major incident response and recovery efforts when required Onboarding, Training & Documentation * Onboard new hires by preparing equipment, performing technical setup, and providing user orientation * Deliver end-user training and basic technology guidance as needed * Document procedures, solutions, and support processes for internal reference * Communicate technical information clearly to non-technical users Security & Compliance * Adhere to IT security policies, compliance standards, and data protection requirements * Handle user information responsibly and maintain confidentiality ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)