> Markdown version of [/jobs/ext/2721304-engineer-i-digital-services-remote-operations](https://www.wearedevelopers.com/jobs/ext/2721304-engineer-i-digital-services-remote-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Engineer I, Digital Services Remote Operations - **Company:** Schneider Llp - **Location:** Franklin, TN, United States - **Experience:** Starter - **Salary:** $68,000.0 - $102,000.0 - **Contract:** Permanent contract - **Skills:** Computer Programming, Computer Networks, Databases, Computer Literacy, Wonderware, Salesforce.Com, SQL Databases, Information Technology, Citect SCADA Software - **Published:** September 4, 2026 - **Apply:** https://www.jofdav.com/jobs/59539764-engineer-i-digital-services-remote-operations ## About the Role * Customer service experience * Computer knowledge, particularly relating to server, network and operating system installation and configuration. * Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving * Power and/or electrical systems knowledge * Engineering degree in Electrical, Power Systems or Computer Science, or equivalent * Experience in PowerSCADA/CitectScada, Wonderware, Power Monitoring Expert Nice to have Skills: * Knowledge of Schneider Electric Power Monitoring and Control products * On-site or remote advanced technical support experience * Experience with CRM systems, Salesforce preferred * SQL Database querying and programming experience * On-site power system experience * Modicon PLC Experience ## Description Digital Services Engineers in US Digital Services employ a combination of electrical, systems, network communications, application-specific software, and communication skills to: * Help customers maintain the reliability and performance of their complete solution and address any potential technical problems in their server, network, operating system, software, or connected devices. * Assist Onsite Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions. * Advise internal and external customers on new solutions, offers, and improvements * Ensure the integrity of the data, implementation, and infrastructure * Proactively achieve superior system performance * Work closely with Schneider Electric internal teams and business units to proactively manage customer relationships and satisfaction. * Collaborate with solution architects and product teams to ensure customer feedback into future designs. * Research, identify, develop, and recommend corrective measures to address technical issues identified in the field or in-house. * Resolve technical problems from end customers, on-site engineers, sales and engineering teams. * Identify and qualify product failures and assist product engineering in understanding and resolving them. * Research and documentation of technical problems and solutions. * Collaborate to suggest improvements in key performance indicators and measures. * Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems., * Help customers maintain the reliability and performance of their complete solution and address any potential technical problems in their server, network, operating system, software, or connected devices. * Assist Onsite Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions. * Advise internal and external customers on new solutions, offers, and improvements * Ensure the integrity of the data, implementation, and infrastructure * Proactively achieve superior system performance * Work closely with Schneider Electric internal teams and business units to proactively manage customer relationships and satisfaction. * Collaborate with solution architects and product teams to ensure customer feedback into future designs. * Research, identify, develop, and recommend corrective measures to address technical issues identified in the field or in-house. * Resolve technical problems from end customers, on-site engineers, sales and engineering teams. * Identify and qualify product failures and assist product engineering in understanding and resolving them. * Research and documentation of technical problems and solutions. * Collaborate to suggest improvements in key performance indicators and measures. * Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)