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# Technical Support Engineer

- **Company:** KLA-Tencor
- **Location:** Phoenix, AZ, United States
- **Salary:** $67,600.0 - $114,920.0
- **Contract:** Permanent contract
- **Skills:** Software Debugging, Software Systems, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://kla.wd1.myworkdayjobs.com/Search/job/Phoenix-AZ/Technical-Support-Engineer_2639736

## About the Role

* Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experience

## Description

The Technical Support Engineer will be responsible for providing assistance and support to the Customer Service Engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro-mechanical equipment, computer systems coupled with complex software solutions.

 * Be the lead/owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers' sites, including thoroughly recognizing the real problem, aligning for resources, gap analysis, providing POAs; or, if the depth of technical understanding requires, reporting to relevant other engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved. Be able to complete this with a timely manner.
 * Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 25-50% domestic and international
 * Able to clearly detail troubleshooting processes, technical findings, provide service and postmortem reports.
 * Supporting NPI and product sustaining/cost of service reduction by suggesting on improvement opportunities, participating, or owning certain operations in new project introductions and/or continuous improvement projects.
 * May be involved in customer installation, relocation, and upgrade of equipment as well as providing training to KLA and non KLA personnel.


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