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# IT Operational Delivery Project Manager/IT Service Manager

- **Company:** Eaglecliff Incorporated
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Software as a Service, Cloud Computing, PRINCE2, Release Management, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/3E10D52FF68651C427

## About the Role

* PMP, PRINCE2, Agile or equivalent certification
 * Strong Agile and Waterfall delivery experience
 * Proven delivery of technology projects into production
 * Operational readiness and service transition experience
 * Cloud, SaaS and digital platform experience
 * Governance, assurance and vendor management
 * Planning, budgeting, dependency and risk management
 * Executive stakeholder management and financial forecasting
 * Strong communication and presentation skills
 * Experience in digital, data and technology delivery

Preferred Skills:

 * Degree or equivalent experience.
 * 10+ years IT experience, including leadership of complex projects up to $5M.
 * Sustainability, data, reporting or regulatory programme experience.
 * Global and cross-functional delivery experience.
 * Strong influencing, facilitation and stakeholder engagement skills.
 * Outcome-focused and comfortable working in ambiguity.| Project Planning & Tracking, Project Management, Project Governance

## Description

* DEX Sustainability Responsibilities
 * Lead DEX Sustainability from design into delivery, implementation and value realisation
 * Strong project delivery and operational management experience covering service performance, stability, incidents, risk and OPEX.
 * Good infrastructure knowledge including resilience, environments, release management and change control
 * Define and manage Non-Functional Requirements and measurable operational outcomes
 * Drive operational readiness, service transition, deployment and support handover
 * Identify delivery risks, root causes, process inefficiencies and systemic issues
 * Communicate technical and operational issues clearly to leadership and stakeholders
 * Lead cross-functional teams through delivery, testing, deployment and transition to BAU


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