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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** S4S LLC - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Business Software, Business Systems, Software as a Service, Cloud Computing, Cyber Security, Information Systems, System Configuration, Data Validation, Data Integrity, Data Presentation, Data Security, Data Synchronization, Disaster Recovery, Middleware, Home Automation, Identity and Access Management, Information Technology Audit, Interoperability, Knowledge Management, Microsoft Software, Netsuite, Systems Integration, Microsoft Power Automate, Zapier, Netsuite Erp, AI Platforms, Information Technology, Low-code, Operational Systems, Data Management, Hubspot, Api Design, Multiplatform, User Administration - **Published:** September 4, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-manager--eab47e97-5dea-4fe3-b167-43febe765aa2 ## About the Role * 5+ years of experience in IT systems administration, business systems management, or technology operations. * 2+ years of experience in NetSuite * Experience administering cloud-based business applications and a strong understanding of CRM, ERP, and SaaS ecosystems. * Demonstrated experience building workflow automations (including AI platforms, Power Automate, Zapier, Celigo, etc.) or leading practical process improvements. * Comfort evaluating and picking up new software and AI tools quickly and translating them into practical use for non-technical staff. * Working knowledge of information security fundamentals (access management, policy, incident response). * Excellent troubleshooting and customer-service orientation; strong written and verbal communication skills. * Comfortable working independently and wearing multiple hats in a lean, remote team. Skills and Capabilities: * Data management, system integration knowledge, data validation, troubleshooting, process documentation * Process mapping, workflow automation, AI utilization, problem-solving, continuous improvement * Change management, training, communication, technology enablement, AI literacy * Data analysis, reporting, dashboard development, business insight, data storytelling Compensation: To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. Final offer amounts are determined by multiple factors including skills, depth of work experience and relevant licenses/credentials, and may vary from the listed below., Application Programming Interface (API), Artificial Intelligence (AI), Automation, Business Administration, Business Solutions, Change Management, Cloud Computing, Communication Skills, Computer Security, Continuous Improvement, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, Data Analysis, Data Management, Data Quality, Disaster Recovery, Documentation, Donor Program, ERP (Enterprise Resource Planning), Ecosystems, Entrepreneurship, Financial Operations, Financial Systems, Fundraising, Home Automation, Identify Issues, Incident Response, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information Technology/Systems Audit, Information/Data Security (InfoSec), Interoperability, Knowledge Management, Knowledge Management Systems, Leadership, Literacy, Management of Information Systems/Technology (MIS), Microsoft Product Family, Middleware, Multiplatform/Cross-Platform, NetSuite, NetSuite ERP, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Productivity Management, Quality Management, Reporting Dashboards, Software as a Service (SaaS), Storytelling, System Integration (SI), Systems Administration/Management, Technical Operations, Technical Support, Training Program, Use Cases, Willing to Travel, Writing Skills ## Description Summary: The IT Manager is Soles4Souls' primary internal technology resource - a business-minded technologist who keeps our core systems running, connected, and secure, while helping the organization get more value out of the tools, data, and automation it already has. This role owns day-to-day administration of our key platforms (NetSuite, HubSpot, Microsoft 365, and related SaaS tools), the integrations that connect them, and the reporting that gives leadership visibility into our impact. Just as important, this is the person who looks for a better way to do things: automating a manual process, connecting two systems that don't talk to each other, or helping a team use AI to work more effectively. The ideal candidate combines strong technical troubleshooting with genuine curiosity about new tools and a track record of turning that curiosity into practical improvements not by chasing every new technology but adopting the ones that help our teams serve more people well. Primary Responsibilities: Business Systems Administration * Serve as primary administrator for core organizational platforms, including NetSuite (ERP), HubSpot (CRM), Microsoft 365, and other SaaS tools as needed. * Manage user administration, permissions, and system configuration across platforms. * Maintain data quality and platform documentation; train staff on how to use the systems they rely on. * Serve as liaison to technology vendors and support providers. Integration, Automation & Workflow * Manage and maintain integrations across our fundraising, CRM, financial, and operational systems; troubleshoot data sync issues as they come up. * Identify manual, repetitive processes and build automated workflows to replace them, using platform-native tools and low-code/no-code solutions (e.g., Power Automate, Zapier, Celigo). * Support API-based connections and middleware where needed to keep systems interoperable. * Document automated processes so they're maintainable beyond any one person. AI Enablement * Evaluate practical AI tools and use cases that genuinely increase staff productivity - reporting, knowledge management, donor and program engagement, and day-to-day workflow. * Help teams adopt AI tools responsibly and effectively through simple guidelines, examples, and hands-on support, rather than formal training programs. * Keep our approach to AI grounded in what helps staff do their jobs, not adoption for its own sake. Reporting & Data Integrity * Build and maintain dashboards and reports that give leadership clear visibility into organizational and program impact. * Support reporting needs across the organization. * Monitor data accuracy across systems and address integrity issues at the source. Security & Governance * Own baseline information security: access management, security policies, and incident response. * Perform periodic access reviews and system audits. * Maintain IT policies and a basic business continuity/disaster recovery plan. * Help ensure our practices meet donor and organizational compliance expectations. ## Related Videos - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)