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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician I - **Company:** GT's Living Foods - **Location:** Los Angeles, CA, United States - **Experience:** Starter - **Salary:** $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Information Systems, Computer Literacy, Issue Tracking Systems, Office Automation, Information Technology - **Published:** September 4, 2026 - **Apply:** https://www.careerbuilder.com/job-details/help-desk-technician-i-los-angeles-ca--cea90316-a57a-460e-8081-cdffb474da30 ## About the Role * Experience: 1-3 years of help desk experience * Education: Bachelor's Degree in Computer Science or related field (preferred) * Computer Skills: Experience working in a mixed Windows and Mac OS environment * Must have a valid driver's license, proof of insurance and be able to drive a motor vehicle. * Bilingual; speak, read & write Spanish fluently (preferred), * Customer service oriented, ability to maintain composure * Effective communication; ability to convey technical information to various audiences * Attention to detail; demonstrate passion for accuracy in both minor and significant workstreams * Tech savvy with working knowledge of office automation products and remote control * Good understanding of computer systems, mobile devices and other tech products * Problem solving; ability to diagnose and resolve basic technical issues * Prioritization; ability to manage individual workload within a ticketing system, Automation, Cellular Telephone, Childcare, Communication Skills, Computer Science, Computer Skills, Computer Systems, Customer Support/Service, Detail Oriented, Diagnostics Solutions/Software, Driver's License, Employee Assistance Plan, Establish Priorities, Health Insurance, Help Desk, Identify Issues, Information Technology & Information Systems, Lift/Move 50 Pounds, Mac Operating System, Microsoft Windows Operating System, Mobile Devices, Multilingual, Physical Inventory, Problem Solving Skills, Procedure Development, Restaurant, Spanish Language, Technical Presentation, Technical Support, Time Management ## Description The objective of the Help Desk team is to diagnose and resolve issues in a timely manner and assist other departments with IT-related projects. The IT Help Desk Technician I plays a critical role on the IT team by providing fast and effective basic technical assistance on computer systems to users across the organization. Working in a mixed Windows and Mac OS environment, this role serves as the initial point of contact for GT's Living Foods employees seeking assistance over the phone or via email., * Performs onsite and remote troubleshooting through diagnostic techniques and offers advice to resolve basic technical issues. * Determines the best solution based on the issue and details provided by customers. * Walks customers through the problem-solving process. * Directs unresolved issues to the next level of support personnel. * Provides accurate information on IT products or services. * Records events, problems, and their resolutions in the ticketing system. * Follows up and updates customer status and information. * Convey any feedback or suggestions from customers to the appropriate internal team. * Maintains and tracks physical inventory. * Identifies and suggests possible improvements to procedures. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)