> Markdown version of [/jobs/ext/272160-solutions-engineer](https://www.wearedevelopers.com/jobs/ext/272160-solutions-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Engineer - **Company:** Metriport Inc. - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $120,000.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software Debugging, Healthcare Effectiveness Data and Information Set, Node.Js, Scrum Methodology, Product Software Implementation Methods, TypeScript, ReactJS, Fast Healthcare Interoperability Resources, Health Level Seven International - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3be088bb8a8f44b0 ## About the Role Do you have experience in TypeScript?, In a nutshell, we're looking for a Solutions Engineer with the following specific qualities: * You're entrepreneurial-minded, with an olympian-level work ethic (nearly our entire engineering team consists of former founders). * You are confident in your ability to connect with customers and building strong partnerships while providing technical guidance * You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise and have a strong sense of ownership over your work. * You care more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature. * When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?". * You're a hacker at heart, and have a good sense of what rules should, and shouldn't, be broken., * You have 3+ years experience supporting software implementation * Full-stack experience: React, TypeScript, Node.js. * You're located in San Francisco or the Bay Area (or willing to relocate). * Healthcare experience isn't required, but if the following terms mean something to you, that's a plus: HIPAA, FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10, etc. ## Description After quickly ramping up using our comprehensive onboarding materials to get familiar with our domain, and codebase, the goal would be to get you connected with customers as quickly as possible. Specifically, day to day, this looks like: * Serve as the primary point of contact for the customer throughout the partnership. * Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria. * Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows. * Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels. * Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation. * Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them. * Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers. * Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building. * Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases. * Participating in bi-weekly sprint planning / retro sessions, and quarterly planning sessions. * Managing APIs and integrations to ensure seamless functionality for customers. * Working with customers from onboarding to production roll-out. * Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri (our only regular mandatory meeting). ## Related Videos - [Meet Your New BFF: Backend to Frontend without the Duct Tape](https://www.wearedevelopers.com/videos/682-meet-your-new-bff-backend-to-frontend-without-the-duct-tape) - [Do TypeScript without TypeScript](https://www.wearedevelopers.com/videos/327-do-typescript-without-typescript) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Stop using Node.js like in 2020! 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