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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Alignment Engineer in Newington - **Company:** Energy Jobline - **Location:** Newington, CT, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Business Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Networking Basics, TCP/IP - **Published:** September 4, 2026 - **Apply:** https://www.energyjobline.com/job/it-technical-alignment-engineer-newington-31436007 ## About the Role Strong candidates for this role are proactive, detail-oriented, and take ownership of follow-through. They look for patterns, think beyond individual issues, and consistently work to improve systems over time rather than react to problems as they occur., * 3+ years in a technical support or client-facing IT role (MSP experience ) * Experience working with: + Windows environments and business systems. + Active Directory and Windows Server. + Networking fundamentals (DNS, DHCP, TCP/IP, VPN). * Familiarity with ticketing systems and technical documentation tools. Core Skills & Traits * Strong organizational and documentation skills. * Ability to assess environments and think proactively about improvement. * Clear and professional communication (technical and non-technical). * Ability to manage competing priorities and stay structured. * Collaborative mindset and team-first approach. Additional Experience * Experience with Halo, ITGlue, DattoRMM, Lifecycle tools, or similar platforms. * Familiarity with MSP tools and processes. * Relevant certifications (CompTIA or similar). ## Description Reports to: Director of Operations (with day-to-day oversight from the Technical Alignment Team Lead), The Technical Alignment Engineer (TAE) is responsible for improving the health, security, and consistency of our clients' IT environments. This is a proactive, client-facing role focused on identifying risks, aligning systems to standards, and reducing recurring issues. The TAE regularly evaluates client environments, maintains accurate documentation, and works closely with internal teams to turn findings into actionable work. Success in this role means creating more stable environments, fewer reactive issues, and better long-term outcomes for both clients and service teams., Technical Alignment & Continuous Improvement * Conduct scheduled onsite and remote alignment assessments. * Evaluate client environments against Daystar standards. * Identify risks, gaps, and improvement opportunities. * Create clear, actionable tickets and recommendations. * Ensure alignment work is completed consistently and contributes to reducing recurring issues and improving overall system stability. Documentation & Operational Execution * Maintain accurate and complete client documentation (configs, diagrams, assets, SOPs). * Ensure documentation supports efficient service delivery across teams. * Manage and prioritize work generated from alignment activities. * Track time accurately and follow defined processes. * Ensure alignment findings are clearly scoped and carried through to completion. Client & Internal Collaboration * Build strong relationships with client stakeholders during onsite work. * Communicate findings clearly, including risks and next steps. * Partner with Help Desk, Centralized Services, Projects, Client Success Managers and vCIOs to execute work. * Support new client onboarding, including assessments, tool deployment, and knowledge transfer. * Ensure smooth transitions and clean handoffs to ongoing support teams. Performance in this role is measured based on the quality and completion of alignment work, accuracy of documentation, follow-through on improvement opportunities, and contribution to improving system stability and reducing recurring issues., This role requires an onsite presence approximately three days per week, regular travel to client sites within a 60-mile radius of Newington, NH, occasional extended travel with overnight stays (typically once per quarter), and participation in an after-hours on-call rotation (approximately one full week every other month outside standard business hours of Monday-Friday, 8:30am-5:00pm)., * We respond to mistakes without blame but with a growth-mindset. * We seek to learn from our mistakes. * We will share our knowledge to help others grow. * We take the initiative to grow professionally. * We will coach / guide teammates instead of taking over. BALANCE * We proactively support and manage work-load spikes. * We will encourage all employees to take time off. * We will cultivate healthy boundaries to support work / personal balance. * We utilize / develop healthy habits to reduce stress. EXCELLENCE * We follow and improve process and documentation. * We create the best possible client experience. * We cultivate optimism and focus on positive interactions and outcomes. * We look for ways to innovate, improve process, and create efficiency. PARTNERSHIP * We listen to understand and meet our client's needs. * We actively look for opportunities to help our team. * We look for ways to support and recognize our partners. * We face conflict in a productive and empathetic way. * We work as ONE in every (partner) engagement. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)