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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** DriveTime Sales and Finance Company, LLC - **Location:** Mesa, AZ, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Collaborative Software, System Configuration, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Networking Basics, Citrix Systems, Connectivity Problems, Microsoft InTune, Deployment Automation, SAP MDG, Casper Suite, Laptops - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f48e904a4818040c ## About the Role Do you have experience in Internal employee customer service?, Do you have a High school diploma or GED?, * Someone who takes initiative, works independently, and thrives in a fast-paced team environment * A strong problem-solver who enjoys troubleshooting and figuring things out * A customer-focused professional who communicates clearly and patiently with employees at all technical levels * A reliable teammate who can juggle multiple priorities without dropping the ball * Someone who's organized, detail-oriented, and values good documentation The Specifics. * 1+ year of experience troubleshooting and providing technical support * High school diploma or equivalent work experience * Strong troubleshooting skills across Windows and macOS environments * Experience supporting hardware and basic networking issues * Experience working in a ticketing system and managing competing priorities * Excellent customer service and communication skills in a corporate environment Nice To Have. * Microsoft Intune and Autopilot * Apple Business Manager and Jamf (or similar MDM tools) * Citrix environments * Lenovo and Apple hardware support * Logitech conference and collaboration tools * Verkada access controls and camera systems * Microsoft 365 administration (Admin Center, user and license management) ## Description In short, this role is all about being the go-to person for keeping technology running smoothly for employees-whether they're in the office or working remotely. As an IT Support Specialist I, you'll provide hands-on and remote technical support, help new hires get set up for success on day one, and ensure everyday tech just works. You'll play a key role in delivering a reliable, secure, and positive end-user technology experience across the organization. In long, as the IT Support Specialist I, you will be responsible for supporting day-to-day IT operations across corporate offices and remote locations by: * Providing technical support for desktops, laptops, mobile devices, software, hardware, and network connectivity issues * Diagnosing, troubleshooting, and resolving issues both remotely and onsite * Managing, prioritizing, and documenting support tickets with clear and timely communication * Configuring and deploying new computers using standardized builds and endpoint management tools * Setting up and supporting employee workstations, including desks, docking stations, monitors, and peripherals * Supporting onboarding and offboarding processes related to IT equipment * Troubleshooting, maintaining, and supporting conference rooms and AV systems * Providing real-time meeting support and escalating AV or vendor issues when needed * Supporting physical security systems such as access controls and cameras * Tracking hardware inventory and managing the device lifecycle * Assisting with patching, updates, and endpoint compliance to maintain system health and security standards * Documenting resolutions, processes, and recurring issues to continuously improve support efficiency * Minimizing conference room downtime through proactive testing and rapid issue resolution * Ensuring new hires have fully functional equipment and desk setups on day one ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)