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# Technical Support Engineer

- **Company:** Alten USA
- **Location:** Greensboro, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Issue Tracking Systems, Technical Data Management Systems, Diagnostic Tools
- **Published:** September 4, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3377265901&tx=FP1108FFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role., * Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience

 * 8+ years of relevant experience in technical support, engineering, or a related field
 * Hands-on experience working with trucks strongly preferred
 * Strong expertise in electrical systems, including wiring and harness troubleshooting
 * Experience with diagnostic tools, data acquisition, and technical data analysis
 * In-depth knowledge of powertrain, chassis, and electrical/electronic systems
 * Experience in a test engineering or product support environment
 * Familiarity with workshop service practices and repair procedures
 * Ability to manage complex technical issues independently
 * Strong communication, problem-solving, and leadership skills
 * Willingness to travel as required

## Description

* Provide advanced technical support and problem resolution for complex issues reported from the field
 * Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
 * Conduct root cause analysis for product quality concerns and implement containment actions
 * Monitor and validate the effectiveness of corrective solutions
 * Support dealers and customers through direct engagement, including onsite visits as needed
 * Deliver technical guidance and training to customer support personnel and stakeholders
 * Manage large-scale technical cases or end-to-end processes with minimal supervision
 * Utilize ticketing systems to track, prioritize, and resolve technical issues
 * Collaborate with engineering, quality, and service teams to drive issue resolution
 * Coach, mentor, and delegate work to less experienced team members


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