> Markdown version of [/jobs/ext/2722105-platform-specialist](https://www.wearedevelopers.com/jobs/ext/2722105-platform-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Platform Specialist - **Company:** Ingram Micro Inc. - **Location:** Buffalo, NY, United States - **Experience:** Expert - **Salary:** $43,800.0 - $70,100.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Business Software, Microsoft Outlook, Microsoft Office, Operational Data Store, Software Licensing, Tools for Reporting - **Published:** September 4, 2026 - **Apply:** https://www.jofdav.com/jobs/59538371-platform-specialist ## About the Role * Associate degree and a minimum of 3 years of related experience; OR high school diploma/GED and a minimum of 5 years of relevant professional experience. * Experience in sales support, customer service, order management, account management support, sales operations, or related business functions. * Proven experience processing orders, managing customer accounts, or supporting sales teams in a business-to-business (B2B) environment. * Strong attention to detail with the ability to manage multiple priorities simultaneously. * Experience using CRM platforms, ERP systems, order management systems, or related business applications. * Demonstrated analytical and problem-solving skills. * Strong written and verbal communication skills. * Ability to work independently with limited supervision while managing competing priorities. * Proficiency in Microsoft Office, including Excel, Outlook, and Word. * Strong organizational skills and a commitment to providing excellent customer experiences., * Bachelor's degree in Business, Marketing, Communications, or a related field. * Experience working within technology, IT distribution, software licensing, cloud, or hardware environments. * Experience generating quotes, pricing solutions, and supporting customer purchasing activities. * Knowledge of sales operations, revenue support processes, and account administration. * Experience working in a metrics-driven or performance-based environment. * Previous mentoring, training, or team lead experience. * Familiarity with reporting tools, business analytics, and performance tracking. What Makes You Successful * Customer-focused mindset with a passion for delivering high-quality service. * Ability to build strong relationships across teams and with external partners. * Strong sense of ownership and accountability. * Adaptability in a fast-paced and evolving environment. * Comfortable analyzing information, identifying solutions, and making sound recommendations. * Collaborative approach with a willingness to support team success. * Meaningful work that helps customers achieve their business goals. If you're looking for an opportunity to grow your career while supporting customers, driving operational excellence, and contributing to a high-performing team, we'd love to hear from you. ## Description At Ingram Micro, we help businesses realize the promise of technology. As a Platform Specialist, you will play a critical role in supporting sales operations, order management, customer satisfaction, and business growth by ensuring customer orders are processed accurately and efficiently while partnering closely with internal sales teams and customers. This role is ideal for individuals who thrive in a fast-paced, metrics-driven environment, enjoy solving problems, and have a passion for delivering exceptional service. You will work cross-functionally with sales, customer service, vendors, and business partners to support account activity, manage order fulfillment, and contribute to operational excellence. What You'll Do * Process customer sales orders accurately and efficiently while meeting established service level agreements and delivery deadlines. * Support inside and outside sales teams with order management, quote generation, product inquiries, and customer requests. * Review, validate, and maintain order accuracy throughout the order lifecycle. * Coordinate with sales representatives, management, customer service, and other internal stakeholders to resolve order and account-related issues. * Monitor assigned customer accounts and proactively address transactional and operational concerns. * Prepare product, licensing, and service quotes for customers and sales teams. * Manage lead and order activities within designated territories, customer segments, or account groups. * Analyze account activity, sales performance metrics, and operational data to generate reports and identify trends. * Support revenue growth by helping customers navigate solutions and complete purchasing transactions. * Provide guidance and mentorship to less experienced team members when appropriate. * Recommend process improvements and assist with implementing operational best practices. * Maintain a high level of customer service, professionalism, and attention to detail in all interactions. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)