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# Release of Information Specialist

- **Company:** Unitedhealth Group Inc
- **Location:** Los Angeles, CA, United States
- **Salary:** $37,440.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel
- **Published:** September 4, 2026
- **Apply:** https://www.beyondlosangeles.com/job.asp?id=3377277517&tx=JR10397LFR&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High School Diploma / GED
 * Must be 18 years of age OR older
 * 1+ years of customer service experience analyzing and solving customer problems
 * Ability to create, edit, save, and send documents utilizing Microsoft Word and Microsoft Excel
 * Ability to work full-time onsite at Dignity Health - California Hospital Medical Center, 1401 S Grand Ave, Los Angeles, CA, 90015
 * Ability to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm PST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

 * Experience with working within the health care industry and with health care insurance
 * Call center experience
 * Clerical OR administrative support background
 * Acute facility

Soft Skills:

 * Must be able to type and talk at the same time and navigate through multiple screens
 * Experience with working in a metric - driven work environment

## Description

* Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner
 * This role must also ensure accuracy and provide clients and customers with the highest quality product and customer service
 * At all times, the ROI Specialist must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations
 * The ROI Specialist engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department
 * Promotes positive customer relations through prompt and courteous service
 * Review each request for validity according to request type and written guidelines rejects invalid requests / provides timely feedback to requestors regarding non - valid requests for PHI; work with requestor as needed
 * Maintains knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies
 * Performs other duties as assigned

This is high volume, customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


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