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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Developer - **Company:** Saronic Technologies - **Location:** Austin, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Computer-Aided Design, Access Control List, Application Programming Interfaces (APIs), Application Integration Architecture, Automation of Tests, Configuration Management Databases, Cyber Security, System Configuration, Data Integrity, IT Management, Role-Based Access Control, Simple Object Access Protocol (SOAP), ServiceNow IT Service Management, Client Side Scripting, Patch Management, Enterprise Integration, Hardware Asset Management, Servicenow - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/servicenow-developer-saronic-technologies-9623071 ## About the Role This is a platform ownership role. You should think in terms of process efficiency, data integrity, and user adoption - not just ticket resolution. You will own the deployment of solutions and modules from end-to-end: from scoping and design through development, testing, and continuous improvement in production, * 3+ years of hands-on ServiceNow development and administration experience * Proficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNow * Demonstrated experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog * Demonstrated experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service Mapping * Experience configuring Hardware Asset Management or IT Asset Management modules * Practical experience building automations using Flow Designer or Workflow Editor * Familiarity with REST/SOAP integration concepts and ServiceNow integration patterns * Strong understanding of ITIL processes and how they map to ServiceNow functionality * Ability to work independently, manage competing priorities, and communicate clearly with technical and non-technical stakeholders, * ServiceNow Certified System Administrator (CSA) * ServiceNow Certified Application Developer (CAD) * Experience with IntegrationHub including custom spoke development * Hands-on experience with CMDB governance and CSDM maturity initiatives * Familiarity with IT security and compliance frameworks relevant to defense contracting such as CMMC or NIST SP 800-171 * Experience with ServiceNow Automated Test Framework (ATF) * Exposure to Performance Analytics, reporting, and KPI dashboard development * Experience in a defense, federal, or highly regulated IT environment ## Description * Serve as the primary developer and administrator for the ServiceNow platform across the enterprise environment * Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs * Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes * Administer Update Sets and manage change promotion across Dev, Test, and Production environments * Design and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools * Build and maintain REST/SOAP integrations with internal systems and third-party tools * Configure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policies * Mature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation * Manage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting * Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility * Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities * Continuously improve the end-user experience through portal customization and feedback-driven iteration * Enforce Access Control Lists (ACLs) and role-based access controls (RBAC) to protect sensitive data * Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions * Document technical designs, integration architecture, and operational runbooks * Provide Tier 3 support and serve as the escalation point for platform-related incidents ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) ## Related Articles - [Events like RSAC Get You CISOs. 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