> Markdown version of [/jobs/ext/2722610-network-technical-support](https://www.wearedevelopers.com/jobs/ext/2722610-network-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Technical Support - **Company:** iBOSS, Inc. - **Location:** Orlando, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Application Lifecycle Management, Software System Penetration Testing, Linux, Domain Name System (DNS), IT Management, Information Technology Operations, Internet Protocol, Intrusion Detection and Prevention, Network Security, Windows Servers, Routing, Packet Analyzer, Public Key Infrastructure, Red Hat Enterprise Linux, Virtualization Technology, Transport Layer Security, Firewalls (Computer Science), Web Filtering, Web Technologies, Server Operating Systems & Platforms - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/network-technical-support-ibosscloud-66405 ## About the Role * The ability to communicate effectively and efficiently to customers over the phone is critical. * 5+ years of experience designing and supporting multilayer IP networks; routing and switching * 5+ years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS * 5+ years of experience managing large (>1k seat) Windows and Mac workstation deployments * 5+ years of experience managing Windows Server and Red Hat Linux server environments; Expert level with Linux * 5+ years of experience managing DNS; Microsoft and Bind * Experience with Virtualization and specifically VDI implementations * Experience with acquiring and analyzing packet captures * Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices Preferred Skills * A degree in engineering, networking, ideal. MIS graduates are a plus * Solid understanding of networking, server, and web technologies * Expert-level Linux knowledge. Red Hat is a plus * Experience architecting complex solutions * Experience with IT management products and services * Domain expertise with IT operations, application management and/or security/compliance is desirable * Some experience with network directories is desirable * Fluent in English. Spanish is a plus ## Description Members of the Network Technical Support group at iboss form an elite technical team that works very closely with new customers to ensure webinars, POCs, RFPs, and deployments are executed with perfection. This team is also called upon to solve the seemingly unsolvable problems that crop up from time to time. This is a self-driven, fast paced, agile environment and you will work with some of the best minds in the industry. While this is a call center environment, there is no ceiling and there is tremendous opportunity for growth within the company., * Be a technical subject matter expert on iboss cloud and appliance products and the underlying infrastructure of the ecosystem. * Work with customers and sales associates to design, implement, and troubleshoot business solutions in complex environments. * Perform primarily remote (infrequently on-site) product installations, initial configurations, and product training. * Assist with technical support escalation requests. * Ensure customer support issues are resolved in accordance with SLAs. * Create and manage internal and external product and training documentation * Attend and present at trade shows and on-site training seminars. * Train and mentor the Network Engineering team. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)