> Markdown version of [/jobs/ext/2722635-it-operations-engineer](https://www.wearedevelopers.com/jobs/ext/2722635-it-operations-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Engineer - **Company:** RAIN, Inc - **Location:** New York, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Software as a Service, Python (Programming Language), Network Administration, PCI Data Security Standards, Systems Architecture, IT General Controls (ITGC), Okta, Build Management, Information Technology, Gsuite, Virtual Agents - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/senior-it-operations-engineer-rain-xyz-8721832 ## About the Role * 3 or more years in IT support, IT systems engineering or automation engineering, ideally at a startup or hypergrowth company. * Hands on Okta administration experience, including SSO, MFA, Group Rules and Universal Directory, with Okta Workflows a strong plus. * Scripting and automation proficiency in Python and JavaScript for API interaction and system management. * Familiarity with a modern SaaS and endpoint stack such as Google Workspace, Slack, JumpCloud, CrowdStrike and more. * Hands on experience with office networking and AV such as UniFi, and comfort supporting onsite infrastructure across multiple offices. * A working understanding of compliance frameworks such as SOC 2, PCI DSS and GDPR and how IT controls map to them. * Strong end user support instincts and excellent written and verbal communication. * A bias toward action and genuine comfort wearing many hats and filling gaps across corporate IT and security on a small team. Nice to have: * Experience in fintech, payments or another regulated and high compliance environment. * Experience with agentic AI tools and building AI powered internal workflows. * Vendor negotiation and SaaS cost optimization experience. ## Description * Own day to day end user support across hardware, software, accounts and access requests, serving as the primary point of contact through Console helpdesk and Slack. * Run full IT onboarding and offboarding, including device provisioning through JumpCloud and Apple Business Manager, account setup and the new hire IT and security session. * Own IT asset and inventory management across all offices, tracking hardware through its full lifecycle from procurement and assignment to refresh and retirement, with an accurate inventory * Improve and document IT processes, including workflows, runbooks and onboarding guides, and drive down recurring ticket volume. * Manage the SaaS portfolio, including licenses, renewals, enterprise tier upgrades and rightsizing spend. * Lead vendor management and vendor security reviews, evaluating new tools, negotiating pricing and terms and onboarding approved vendors. * Own onsite IT, networking and AV across all Rain offices, including UniFi network management, conference room infrastructure and physical security systems Automation, agentic AI and identity engineering * Design and build automation that eliminates manual toil across IT, HR and security, from simple scripts to agentic AI workflows. * Architect and operate identity lifecycle automation in Okta and Okta Workflows, including joiner mover leaver provisioning and instant deprovisioning across the SaaS stack. * Write and maintain scripts and lightweight internal integrations in Python and JavaScript to connect platforms that lack native integrations. * Build AI assisted helpdesk deflection and self service flows that resolve common requests automatically and route the rest with context attached. * Identify high leverage automation opportunities and ship reliable, monitored solutions with proper error handling and alerting. * Document all automation processes, system architecture and Okta configurations thoroughly so the work is maintainable and knowledge transfers cleanly. Security and Compliance * Support SOC 2 Type II, PCI DSS and GDPR efforts, including evidence collection, access reviews and control monitoring using tools such as Vanta. * Help enforce endpoint and access security across CrowdStrike, JumpCloud and Okta, including device posture and conditional access. * Assist with security alert triage and incident response in coordination with the IT Manager. ## Related Videos - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [How to Stop Your Agents From Going Rogue - Arnav Gupta](https://www.wearedevelopers.com/videos/2152-how-to-stop-your-agents-from-going-rogue-arnav-gupta) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [AI in Leadership: How Technology is Reshaping Executive Roles](https://www.wearedevelopers.com/videos/1705-ai-in-leadership-how-technology-is-reshaping-executive-roles) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)