> Markdown version of [/jobs/ext/2722959-csm](https://www.wearedevelopers.com/jobs/ext/2722959-csm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CSM - **Company:** Digital Therapeutics, Inc. - **Location:** New York, United States - **Experience:** Expert - **Salary:** $150,000.0 - $165,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, EHealth - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/senior-client-success-manager-commercial-pelago-8609286 ## About the Role Our Client Strategy team is looking for a highly motivated Senior Client Success Manager (CSM) to own a portfolio of strategic, enterprise clients to drive business results from point of sale through renewal. The Sr CSM will proactively interact with clients and execute a Pelago program strategy integrated with their broader benefit offerings. We are looking for a very experienced CSM with demonstrated success in building and maintaining healthy client relationships to drive strong program adoption, client/member retention, expansion, and advocacy., * 7+ years of experience working in Client Success or Account Management at a digital health, healthcare, wellness, benefits or SaaS company * Experience working on strategic, enterprise accounts and working closely with C-level / SVP-level executives * Comfort operating in an AI-enabled product environment; able to explain how AI features support (rather than replace) clinical care in conversations with employer stakeholders * An excellent communicator with an entrepreneurial mindset * Exceptional attention to detail, relationship building and problem-solving skills * Demonstrated, measurable success running client renewal and expansion efforts * Strong presentation and storytelling skills, which will be evaluated during the recruiting process * Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style * The flexibility and agility to work cross-functionally in a fast-paced environment * The ability to influence change and bring enthusiasm and excitement to the workplace * A passion for the Pelago mission's to break down barriers to substance use care that works, giving everyone access to substance use support. ## Description Deliver Client Value * Establish and maintain highly effective relationships with key stakeholders, senior executives, and decision makers across enterprise clients * Develop fluent understanding of Pelago programs, implementation processes, growth marketing approach and clinical operations * Provide consultative recommendations to increase member engagement, enhance program results, and optimize overall client satisfaction * Consistently manage client expectations * Prepare and deliver metrics based on each client's goals in a consumable format that delivers actionable insights (regular meetings, business reviews, ROI) * Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn * Develop fluency in Pelago's AI-enabled care model, including how AI-driven clinical tools and member engagement features work, and translate that into plain-language narratives for employer buyers and benefits teams. * Convert "model" clients into Pelago advocates, leveraging their success for references, case studies, blogs, etc * Ensure clients and their members are utilizing key product features to maximize success * Prepare, execute and participate in special events held for or hosted by clients Increase Revenue * Manage the end-to-end renewal process for assigned client portfolio * Identify and secure expansion opportunities with each client, including cross-sell into Pelago's broader solution portfolio as new program offerings become available * Partner with sales to drive alignment for client renewals and expansions * Communicate internally potential risks that would threaten renewals Lead Cross-functionally * Manage client issues/escalations by collaborating with internal teams such as Client Implementation, Clinical Operations, Product, and Sales, as needed * Work cross-functionality with teams such as Product, Marketing, Engineering and Executive teams to ensure client/market feedback is shared for ongoing improvements * Partner with Growth Marketing to develop member promotional strategies and toolkits that will increase member engagement, enhance program results, and optimize overall client satisfaction ## Related Videos - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [AI PowerPlay: Building High-Impact Teams & Transformative Solutions](https://www.wearedevelopers.com/videos/1005-ai-powerplay-building-high-impact-teams-transformative-solutions) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Events like RSAC Get You CISOs. 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