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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Member of Operations Staff, IT Manager - **Company:** Odyssey Systems, Inc. - **Location:** Palo Alto, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Bash Shell, Software as a Service, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Python (Programming Language), Networking Basics, Password Management, Windows PowerShell, Phishing, User Provisioning Software, Virtual Local Area Networks, Wi-Fi Technology, Software Licensing, Scripting, Peripherals, Firewalls (Computer Science), Microsoft InTune, Casper Suite, Gsuite - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/member-of-operations-staff-it-manager-odyssey-ml-8746819 ## About the Role Odyssey Systems is looking for its first dedicated IT owner. You'll be the go-to person for everything technology across our Palo Alto office, and provide remote support and standards for our London and Zurich offices. This is a hands-on role with real ownership: you'll set IT policy, run our systems, and keep our rapidly growing team productive and secure., * 5+ years in IT support/administration, including 2+ years owning IT (or as a senior/sole IT resource) at a company of similar size * Strong with macOS and Windows fleets, MDM (Jamf, Kandji, Intune, or similar), and identity/SSO administration * Solid networking fundamentals: DNS, DHCP, VLANs, VPN, firewall management * Experience selecting and managing SaaS tools and vendors * Security-minded: you patch, you enforce MFA, you sweat access reviews * Clear communicator who's patient with non-technical colleagues * Comfortable being a team of one: prioritizing, documenting, and asking for help when needed * Must be able to work 5 days week at our Palo Alto office Nice to have * Experience supporting distributed/international offices * SOC 2, ISO 27001, or similar compliance experience * Scripting for automation (Bash, Python, or PowerShell) ## Description * Own day-to-day IT support: troubleshooting, escalations, and walk-up help for the Palo Alto office; remote support for London and Zurich * Manage the full device lifecycle - procurement, imaging/MDM enrollment, deployment, repair, and retirement - for laptops, monitors, and peripherals * Run technical onboarding and offboarding: accounts, hardware, and access provisioning/deprovisioning * Maintain office AV, conference rooms, and printers Systems & network * Own office networking: Wi-Fi, switches, firewalls, VPN, and ISP/vendor relationships * Administer core SaaS: identity/SSO (e.g., Google Workspace), email, Slack, MDM, and endpoint security * Manage software licensing, renewals, and IT vendor contracts Security & policy * Define and enforce IT security policy: device compliance, patching, MFA, access reviews * Lead security tooling rollout (endpoint protection, password management) and phishing awareness * Support compliance efforts (e.g., SOC 2) with evidence collection and control ownership * Maintain asset inventory and IT documentation Planning * Own the IT budget and make build/buy/outsource recommendations * Plan for growth across three offices, including standardizing IT setup internationally ## Related Videos - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) - [JavaScript? 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