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# IT Operations Technician II

- **Company:** TINE INC.
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Salary:** $95,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Apple Mac Systems, JIRA, Command-Line Interface, Cloud Computing, Information Technology Operations, Log Analysis, Release Management, Wireless Access Point, Wi-Fi Technology, Enterprise Software Applications, Slack, Routing & Switching, Gsuite
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/it-operations-technician-ii-tines-9000906

## About the Role

* 5-8 years experience in an IT Operations role working on enterprise grade cloud platforms
 * Experience working in IT Operations support, with a keen interest in identifying root causes and implementing scalable solutions
 * Expert level knowledge of MacOS
 * Familiarity with other core enterprise applications such as HR platforms
 * Comfortable when using MacOS terminal command-line, and performing log analysis across different platforms
 * Experience working autonomously, knowing when to escalate, and prioritizing competing work intake pipelines
 * Excellent analytical & time management skills combined with the ability to work collaboratively with peers and business partners
 * Excellent written and verbal English skills
 * Familiarity with key IT processes such as Incident management, Change management, and Release management
 * An automation mindset to help us scale all of these duties.

## Description

Tines is looking for an experienced IT Operations Technician to join us on a full-time basis. This Tino will be reporting into our IT Manager based in Boston, MA.

What you'll be doing:

 * Providing expert level IT operations support to all internal key business partners
 * Administering a wide variety of Cloud platforms, including Google Workspace, Zoom, Slack Enterprise Grid, Jira, and AWS
 * Manage all IT logistics services for the US region, including purchasing of equipment, inventorying and shipping, and IT asset lifecycle management
 * Evaluating all IT operations services and identifying opportunities to automate workflows using the Tines platform
 * Developing and executing projects aimed at enhancing IT service delivery at Tines
 * IT endpoint management using our MDM platform (JumpCloud)
 * Dealing with local technology vendors and customer success managers as required
 * Act as a point of contact with external support teams across our suite of enterprise applications for integrations and general application support
 * Engage and collaborate with key internal stakeholders assisting with integration and automation initiatives on platforms that they manage
 * Comfortable supporting AV room technology, including Zoom rooms and various conference room end points
 * Comfortable doing first level troubleshooting on IT office infrastructure such as structured cabling networks, routing & switching, and WiFi access points and controllers


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