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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager to lead the Facility Remote Operations Center - **Company:** Crusoe's Inc - **Location:** Dallas, TX, United States - **Experience:** Expert - **Salary:** $175,000.0 - $200,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Centers, Data Center Infrastructure Management (CIM), Monitoring of Systems - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/senior-manager-facilities-remote-operations-center-crusoe-9621887 ## About the Role * 5+ years of experience in Data Center Operations, with direct responsibility for critical facility uptime. * Strong working knowledge of MEP systems within data center environments, including electrical distribution, backup power (generators/UPS), and mechanical cooling systems (air- and liquid-cooled), specifically as applied in high-density, AI/HPC data center environments. * Prior experience in a shift-based, 24/7 operations environment, including staffing and managing rotating shift schedules. * Demonstrated experience with incident management, escalation procedures, and root cause analysis for critical facility events. * Experience with DCIM, BMS/EPMS, or similar monitoring and alarm management platforms. * Proven people leadership experience, including hiring, coaching, and performance management of operations teams. * Strong communication skills, with the ability to translate technical facility issues into clear, actionable information for both technical and non-technical stakeholders. * Ability to work on-site in Dallas, Texas, and to support a 24/7 operation, including availability for off-hours escalations., * Experience specifically within hyperscale, colocation, or AI/GPU-cluster data center operations. * Industry certifications such as CDCP, CDCS, CDCE, DCPRO, or equivalent. * Experience standing up or scaling a remote/centralized operations function (NOC, GOC, or ROC) from the ground up. * Familiarity with liquid cooling infrastructure (CDUs, manifolds, rear-door heat exchangers) common in AI-optimized data centers. * Experience supporting multi-site, geographically distributed critical infrastructure portfolios. * Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related technical field, or equivalent practical experience. ## Description Crusoe is seeking a Senior Manager to lead the Facility Remote Operations Center (ROC) based in Dallas, Texas. This role owns the people, processes, and technology behind 24/7/365 remote monitoring of critical facility infrastructure - electrical, mechanical, fire/life safety, and building automation systems - across Crusoe's national data center portfolio., The Senior Manager will build and lead a team of shift supervisors and operations specialists who serve as the first line of detection, triage, and escalation for facility events, working in close coordination with on-site Data Center Operations, Engineering, and Critical Facilities teams. This is a highly visible role that blends operational leadership, technical fluency in MEP (Mechanical, Electrical, Plumbing) systems, and program-building responsibility, as the ROC scales alongside Crusoe's rapidly growing AI infrastructure footprint., Remote Operations Center Leadership * Lead 24/7/365 ROC operations, including staffing, scheduling, shift coverage, and performance management for a team of remote operations supervisors and specialists. * Establish and continuously improve monitoring protocols, escalation procedures, and standard operating procedures (SOPs) for facility alarms, events, and anomalies across the fleet. * Serve as the senior escalation point for critical facility events outside of normal parameters, coordinating real-time response with on-site teams, vendors, and leadership. * Drive a culture of accountability, urgency, and continuous improvement within the ROC team. MEP Systems Oversight & Technical Fluency * Maintain deep working knowledge of MEP systems within AI data centers, including electrical distribution (utility feeds, switchgear, generators, UPS, PDUs, busway), mechanical/cooling systems (CRAH/CRAC units, chillers, cooling towers, liquid cooling/CDUs, air handling), fire detection/suppression, and building management systems (BMS/DCIM/EPMS). * Partner with Facility/Critical Infrastructure Engineering to understand system design intent, sequences of operation, and normal vs. abnormal operating conditions for each site. * Ensure the ROC's monitoring platforms (DCIM, EPMS/BMS, ticketing, and alarm management tools) are correctly configured, integrated, and actionable for new and existing sites. Incident & Risk Management * Own incident management processes for facility-impacting events detected remotely, including detection, notification, escalation, and post-incident documentation. * Lead or support root cause analysis (RCA) and after-action reviews for significant events, driving corrective and preventive actions. * Develop and maintain emergency response runbooks and escalation matrices in partnership with site teams, ensuring readiness for weather events, utility disturbances, and equipment failures. Cross-Functional Coordination * Act as the connective tissue between remote monitoring and on-site Data Center Operations, Critical Facilities Engineering, Construction/Commissioning, and Security teams. * Support commissioning and turnover of new sites into the ROC monitoring scope as Crusoe's footprint expands. * Report on ROC performance, uptime-impacting events, and trends to senior leadership. Team Development & Process Improvement * Recruit, train, and develop ROC staff, building technical competency in MEP systems and monitoring tools. * Build training programs and certification paths for remote operations specialists. * Identify opportunities for automation, tooling improvements, and process standardization to improve detection speed and reduce false-positive alarm fatigue., * A high-performing, technically capable ROC team that reliably detects and escalates facility events within defined SLAs. * Reduced mean-time-to-detect (MTTD) and mean-time-to-escalate (MTTE) for critical facility events across the fleet. * Well-documented, continuously improving SOPs and runbooks that scale as new sites come online. * Strong, trusted working relationships between the ROC and on-site/engineering teams. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [APItoolkit: Using Merkle Trees and LLMs to Detect the UnDetectable in Software Monitoring](https://www.wearedevelopers.com/videos/1639-apitoolkit-using-merkle-trees-and-llms-to-detect-the-undetectable-in-software-monitoring) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [How to build a sovereign European AI compute infrastructure](https://www.wearedevelopers.com/videos/1102-how-to-build-a-sovereign-european-ai-compute-infrastructure) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)