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# Staff Software Engineer for Customer Experience Intelligence

- **Company:** Databricks
- **Location:** San Francisco, CA, United States
- **Salary:** $164,200.0 - $225,700.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Microsoft Azure, Software Quality, Distributed Systems, Data Logging, Google Cloud, Large Language Models, State Machines, Multi-Cloud, Backend, Information Technology, Data Management, Databricks, Microservices
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/staff-software-engineer-cxi-databricks-8758622

## About the Role

* BS or higher degree in Computer Science or a related field.
 * Extensive backend development experience designing, building, and maintaining high-throughput production systems.
 * Proven success deploying enterprise-grade backend infrastructure, microservices, and robust APIs in highly complex environments.
 * Deep familiarity with distributed systems, data platforms, and handling large-scale internal or external traffic.
 * Hands-on experience with ML-assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
 * Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Pay Range Transparency

## Description

* Architect the Agentic Ecosystem: Contribute to the technical vision, core infrastructure, and backend architecture for Databricks' next-generation Enterprise Agentic Framework.
 * Scale across multiple domains: Build a vertical modular, multi-tenant agent platform initially optimized for Customer Support, but natively designed to expand into other domains such as IT, Security, Compliance, Marketing, HR, Legal and all ticket based workflows across the company.
 * Engineered Reliability: Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic-based systems.
 * Orchestrate Complex Workflows: Design state-machine and agentic workflows that seamlessly evolve from human-in-the-loop validation to fully automated execution.
 * Enterprise-Grade Observability: Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI-driven business decisions.
 * Cross-Functional Leadership: Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders across various organizations to unblock dependencies and align roadmaps.
 * Raise the Bar: Set a high engineering bar for backend code quality, system performance, and architectural maintainability in line with Databricks standards.
 * Mentor and Cultivate: Mentor engineers and subject matter experts (SMEs) across Software, Support, and internal operations teams.


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