> Markdown version of [/jobs/ext/2723231-technology-concierge-sunday-thursday-10am-6pm](https://www.wearedevelopers.com/jobs/ext/2723231-technology-concierge-sunday-thursday-10am-6pm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Concierge (Sunday-Thursday 10am-6pm) - **Company:** Kisco Senior Living - **Location:** Gaithersburg, MD, United States - **Salary:** $54,080.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Custom Software, Microsoft Office, Software Engineering - **Published:** September 4, 2026 - **Apply:** https://www.careerjet.com/job/us66f150553edd108262bbdf864943e90a/eaa ## About the Role * Outstanding customer service experience is required. * Experience as a Desktop Support Analyst/Specialist. * Experience trouble shooting for various technical applications. * Solid understanding of hardware and software issues within a managed device environment. * Demonstrate an active interest in learning new skills and certifications. * Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom applications. * Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed. Knowledge/Skills/Abilities * Action Oriented - Enjoying working hard and having energy for the job; seizing opportunities. * Caring - Interested in the lives of others; available to listen and ask about the concerns and needs of others. * Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customers, acting with the customer in mind. * Functional/Technical Skills - Having the skills and abilities to do the job at a high level of accomplishment. * Informing - Provides the information people need to know to do their jobs and feel good about being a member of the team. * Integrity and Trust - Seen as a direct, truthful individual; keep confidence; admit mistakes. * Managing and Measuring Work - Clearly assigns responsibility and monitors process, progress, and results. * Motivating Others - Creates a climate in which people want to do their best. * Organizing - Uses resources effectively and efficiently (people, funding, material, support) * Problem Solving - Uses logic and creativity to solve difficult problems and find effective solutions. * Experienced in working both independently and in a team-oriented, collaborative environment. * Ability to conform to shifting priorities, demands and timeliness through analytical and problem-solving capability. * Clear and effective written and verbal communication skills to interact with all levels. * Approaches all encounters with residents, associates and vendors in a friendly, service-oriented and professional manner. ## Description The Technology Concierge @ The Carnegie is responsible for the daily on-site community support of technology needs to enhance the resident experience. This role will provide administrative assistance, technical support and training primarily for residents on-site for their computing and technology needs. Supports the Community Management Team to meet the community's service standards for residents. This associate will also troubleshoot problem areas (via in-person, remote tools, telephone, or chat) for residents in a timely and accurate fashion and provide end-user assistance where and when required. What will I do every day? * Serve as first point of IT contact for residents. * Monitor residents' technology needs and requests and respond in a timely manner. * Manage the process for the intake of technology requests from residents, as well as tracking/ completion of requests and reporting to measure effectiveness and timeliness of response. * Coordinate programs related to the interests and needs of the current residents and the surrounding community at-large. * Teach and instruct classes with patience and at the appropriate level. * Communicate with Service Desk for knowledge sharing and training. * Develop and maintain effective relationships and two-way communication with residents and families. * Look for opportunities to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs. * Support open and honest communication with and between all residents and associates. * Model high standards of personal appearance and grooming, which includes wearing a name tag when working. * Look for ways to reduce costs and create efficiency on a daily basis. * Ensure regulatory compliance and report any issues or concerns immediately. * Comply at all times with Kisco standards and regulations to encourage safe and efficient property operations. * Assist with daily IT needs when required. * May be asked to troubleshoot and assist with associate IT needs on occasion. * Perform other duties and tasks as assigned or required by the Supervisor., Job Description The Technology Concierge @ The Carnegie is responsible for the daily on-site community support of technology needs to enhance the resident experience. 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