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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Salesforce Administrator - **Company:** QGENDA, LLC - **Location:** Atlanta, GA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Excel, JIRA, Data Integrity, Data Transformation, DataOps, Salesforce.Com, SQL Databases, Salesforce Object Query Language (SOQL), User Administration, Servicenow, User Accounts - **Published:** September 4, 2026 - **Apply:** https://www.adzuna.com/details/5868575624 ## About the Role * Platform Experience: 1-2 years of hands-on exposure or structural familiarity with Salesforce or a similar CRM environment. * Communication: Excellent verbal and written communication skills paired with a user-first support mindset. * Analytical Thinking: Creative and analytical thinker with a natural aptitude for problem-solving and troubleshooting. * Prioritization: Strong organizational skills with the ability to handle, organize, and prioritize simultaneous operational requests. * Quality Focus: A sharp eye for detail, striving for thoroughness and accuracy across all system changes and data requests. * Team Attitude: A collaborative, positive approach to learning new technical skills and adapting to dynamic roadmaps. Not Required, But Nice to Have * Salesforce Certified Associate credential. * Basic experience utilizing a helpdesk ticketing platform (e.g., Jira, ServiceNow). * Strong familiarity with data manipulation tools like Microsoft Excel or Google Sheets (e.g., VLOOKUPs, data formatting) for prepping file uploads. * Experience with SOQL or SQL Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time. ## Description As an Associate Salesforce Administrator, you will work under the direction of the Salesforce Platform Manager to support, maintain, and streamline day-to-day operations on QGenda's Salesforce platform. This role acts as a primary operational resource for internal teams, addressing front-line inquiries and keeping our system running smoothly. You will work closely with the team's Senior Salesforce Administrator and Salesforce Administrator to learn our unique platform architecture, troubleshoot issues, and collaborate on system alignment. This position is designed as a career-launching growth opportunity. The ideal candidate will start by mastering core operational tasks and will be expected to continuously grow into increasingly complex administration duties over time., * Ticket Management: Take primary ownership of incoming operational (Help Desk) tickets, ensuring timely, accurate, and helpful resolutions for our internal users. * Access Control: Manage basic user administration, including provisioning and deprovisioning user accounts, resetting passwords, and adjusting roles, profiles, and permission sets. * Data Operations: Execute routine data tasks, such as file uploads, data extractions/downloads, and ongoing account maintenance to preserve data integrity. * General Troubleshooting: Serve as a responsive resource for everyday system questions, diagnosing minor glitches, and escalating complex issues to the Salesforce Platform Manager or senior administrators when necessary. * Process Alignment: Adhere closely to all company ticketing workflows, documentation policies, and handling practices. Growth & Professional Development Expectations * Continuous Learning Path: A formal certification is not required at the time of hire. However, because this role is designed for long-term professional development, the incumbent will be expected to expand their technical capabilities, absorb advanced tasks from senior team members, and achieve their Salesforce Certified Administrator credential within three years of joining the team. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)