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# 2nd Level IT Support Support

- **Company:** Kern & Partner Personalmanagement GmbH - Personalberatung
- **Location:** Austria (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wireless LAN, Cloud Computing, Linux, Local Area Networks, Information Technology
- **Published:** September 5, 2026
- **Apply:** https://www.kern-partner.at/login.html?jobid=216392

## About the Role

* Abgeschlossene technische Ausbildung (HTL, FH oder Universität)
 * Erste Berufserfahrung im IT-Support, idealerweise mit Remote-Support-Tools
 * Kenntnisse in Netzwerk- und IT-Infrastrukturen, z. B. LAN, WLAN, Cloud, Linux/Windows
 * Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
 * Strukturierte, lösungsorientierte und eigenständige Arbeitsweise
 * Ausgeprägte Kommunikationsfähigkeit und Teamgeist

## Description

* Fehleranalyse und Troubleshooting in Netzwerk-, System- und Softwareumgebungen im IoT Bereich
 * Eigenständige Bearbeitung von Support-Tickets inklusive Koordination mit 3rd-Level-Support
 * Unterstützung bei Installation und Konfiguration von IT- und IoT-Lösungen
 * Dokumentation von Prozessen sowie Erstellung von Reports und Auswertungen
__________________________________________________


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