> Markdown version of [/jobs/ext/2723729-fluent-english-t3-support-engineer-eu-remote](https://www.wearedevelopers.com/jobs/ext/2723729-fluent-english-t3-support-engineer-eu-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# (Fluent English) T3 Support Engineer (EU, Remote)

- **Company:** SupportYourApp
- **Location:** Charleroi, Belgium (Remote available)
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), PHP (Programming Language), Amazon Web Services, BigQuery, Databases, Relational Databases, Database Queries, Software Debugging, Monitoring of Systems, Mobile Application Software, Log Analysis, Systems Integration, TypeScript, Grafana, Backend, Sentry, Graphql, Data Management, React Native, Vertica, Restful APIs
- **Published:** September 5, 2026
- **Apply:** https://www.adzuna.be/details/5870860484

## About the Role

* Excellent English skills (at least C1 for both spoken and written);
 * Experience in Technical Support, SRE, or Engineering, with strong troubleshooting and code-reading skills;
 * Strong SQL skills and experience with production-scale relational databases;
 * Working knowledge of PHP and/or JavaScript/TypeScript;
 * Familiarity with AWS or another cloud provider, including logs, services, and secrets;
 * Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools;
 * Strong written communication skills and ability to document technical findings clearly;
 * Strong analytical thinking and research skills;
 * Ability to identify when an escalation to the Engineering team is required;
 * Positive, proactive and responsible attitude;
 * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps-download and 20 Mbps-upload).

Will be a great plus:

 * Experience supporting a mobile app (React Native or similar);
 * Exposure to GraphQL and REST API debugging;
 * Experience with analytical/columnar databases (ClickHouse, BigQuery, etc.);
 * Prior experience in a company with a monolith-plus-services architecture, where issues often cross system boundaries, So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

## Description

* Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations;
 * Reproduce bugs across web admin consoles, mobile apps, and backend APIsl
 * Analyze logs, error traces, and metrics to identify root causes;
 * Query production databases (read-only) to validate data-related issues;
 * Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches;
 * Escalate complex issues to Engineering with clear documentation and findings;
 * Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes;
 * Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations;
 * Maintain deep understanding of client solutions and meet KPI.


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