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# IT Support Technician

- **Company:** Scopely
- **Location:** Sevilla, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Bash Shell, Business Software, Cloud Computing, Information Technology Operations, Virtual Private Networks (VPN), Python (Programming Language), Windows PowerShell, Okta, Software Troubleshooting, Peripherals, Casper Suite, Gsuite
- **Published:** September 5, 2026
- **Apply:** https://www.gamesjobsdirect.com/details/redirect/it-support-technician/357350

## About the Role

* 2+ years of IT support or service desk experience

 * Experience with macOS, Windows, iOS, Android, peripherals, and business applications

 * Working knowledge of Google Workspace, Microsoft 365, Okta, Zoom, and endpoint management

 * Hands-on experience with Jira Service Management or a comparable ticketing platform

 * Experience using AI tools in IT operations with an understanding of responsible use, privacy, and human oversight

 * Strong troubleshooting, analytical, and organizational skills; able to work independently

 * A service mindset: empathy, patience, and good judgment in explaining technical topics clearly

 * Ability to adapt to a fast-paced environment and stay calm under pressure

 * Strong English communication skills

Bonus Points

 * Experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar endpoint/network-management platforms

 * Basic scripting in PowerShell, Bash, or Python

 * IT service management, endpoint, cloud, or security certification

Please submit your CV in English.

## Description

This role provides dependable, hands-on support for our people, devices, applications, and workplace technology. You will be a trusted first point of contact, owning requests through resolution and helping create a smooth, secure, and positive support experience.

 * Be employees' first point of contact via service desk, email, chat and in person

 * Triage, prioritize, and own tickets in Jira through resolution, with accurate details and timely communication

 * Troubleshoot complex workstation, connectivity, and collaboration-tool issues across macOS, Windows, iOS, and Android; escalate with clear context when needed

 * Handle onboarding, offboarding, and device provisioning/deprovisioning

 * Administer identity and access tools: Google Workspace, Okta, JumpCloud, Microsoft 365

 * Configure and secure devices using endpoint-management tools (MDM)

 * Support office connectivity, VPN, meeting rooms, and AV setups

 * Maintain organized equipment storage and accurate inventory records

 * Maintain documentation, runbooks, and knowledge-base articles

 * Use AI tools responsibly to speed up ticket handling and knowledge discovery

 * Spot recurring issues and drive process, automation, and self-service improvements


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