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# Tech Support Engineer

- **Company:** Inpost
- **Location:** Vianen, Netherlands (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, Virtual Private Networks (VPN), System Center Configuration Manager, Network Connections, TeamViewer, Wi-Fi Technology, Software Troubleshooting, Casper Suite, Hardware Asset Management, User Administration, Servicenow
- **Published:** September 5, 2026
- **Apply:** https://startup.jobs/tech-support-engineer-f-m-n-inpost-8727690

## About the Role

* 2-5 years of experience in IT support, helpdesk, or technical support roles
 * Bachelor's degree in IT or equivalent practical experience
 * Solid knowledge of Windows and/or macOS environments
 * Hands-on experience with hardware and software troubleshooting for end-user devices
 * Familiarity with Active Directory and user account management
 * Basic understanding of networking concepts, including VPN, IP configuration, and connectivity troubleshooting
 * Experience working with ITSM tools such as JIRA or ServiceNow
 * Exposure to tools such as SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions is a plus
 * Strong communication skills and a service-oriented mindset
 * Ability to work independently, prioritise tickets, and manage multiple requests effectively
 * Fluent Dutch and strong English communication skills required

## Description

* Install and configure Windows/macOS systems in compliance with IT policies.
 * Maintain equipment (printers, video conferencing, digital displays).
 * Coordinate with the Hardware Asset Management team for repairs and replacements.
 * Prepare workstations and access for new employees.
 * Train users on essential tools and IT best practices.
 * Assist with VPN access issues, MFA, and network connectivity.
 * Create and manage guest Wi-Fi accounts and secure access.
 * Prioritise and process tickets in the ITSM tool (JIRA, ServiceNow).
 * Document resolution steps to ensure traceability.
 * Escalate complex incidents to specialist teams.
 * Proactively communicate about outages and service interruptions.
 * Write guides and FAQs for users.
 * Identify recurring issues and propose solutions to reduce incidents.
 * Collaborate with IT teams to optimise processes., * Chances to broaden your skill set and acquire new competencies through daily work, challenging projects, and training activities.


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