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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support & Network Engineer - **Company:** Wireless Logic Benelux - **Location:** Eindhoven, Netherlands (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** 4G (Telecommunication), Access Network, Artificial Intelligence, Command-Line Interface, Customer Data Management, Network Address Translation, Issue Tracking Systems, Networking Hardware, Internet Protocol, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Log Files, Network Connections, Routing, Remote Access Technology, Data Logging, Diagnostic Tools, Computer Network Operations, Computer Network Technologies, Firewalls (Computer Science), Cisco - **Published:** September 5, 2026 - **Apply:** https://startup.jobs/technical-support-network-engineer-wireless-logic-8704801 ## About the Role * At least 2 years of experience in a technical support role with a strong focus on complex troubleshooting, infrastructure or networking. * Proven experience independently investigating complex technical issues using logs, diagnostics and structured root cause analysis. * You take ownership of your own customer cases and actively manage progress * You proactively keep customers informed and independently coordinate with suppliers and external parties whenever required * Hands-on experience with networking technologies and infrastructure is considered a strong advantage. Candidates who have a solid second-line technical support background and are ready to further develop their networking and infrastructure skills are also encouraged to apply. You don't need to be an expert in every technology we use. If you have a strong technical foundation, enjoy solving complex problems and are eager to expand your networking knowledge, we'll provide the opportunity to grow. Knowledge and skills Required * Strong analytical and troubleshooting skills with the ability to investigate technical issues independently. * Good understanding of TCP/IP networking fundamentals, including IP networking, DNS and DHCP. * Ability to analyse log files and identify technical root causes. * Able to explain technical concepts clearly to both technical and non-technical audiences. * Analytical, accurate and solution-oriented. Preferred * Experience configuring routers and 4G/5G networking equipment. * Knowledge of NAT, Routing and VPN technologies. * Familiarity with IPsec, Remote Access VPN and Hairpin VPN concepts. * Experience with enterprise firewalls such as Palo Alto is considered an advantage. * Basic knowledge of Linux operating systems and command-line troubleshooting is considered an advantage. We do not expect you to know everything from day one. More importantly, we value curiosity and the ability to make effective use of every available source of knowledge, including colleagues, suppliers, documentation, AI tools and publicly available technical resources, to deliver the best possible solution for our customers. Personal qualities You are someone who takes ownership and enjoys being responsible for your own work. You take initiative rather than waiting for others, think ahead and are comfortable making decisions. At the same time, you recognise when collaboration or escalation is the right approach. You look beyond simply resolving incidents and consider long-term solutions, customer impact and the wider implications for the organisation. You enjoy working within a close-knit team where sharing knowledge comes naturally and colleagues actively help each other succeed. Requirements * MBO+/Bachelor working and thinking level, preferably in ICT, Networking or a related discipline, or demonstrable equivalent experience through at least three years in a complex second-line technical support environment * Excellent command of the Dutch language * Good command of the English language, both spoken and written * Own transportation to our Eindhoven office (not dependent on public transport) ## Description We bridge the gap between what our customers want to achieve, what Sales sells, what Development builds and what customers ultimately experience. By doing so, we ensure that Wireless Logic delivers on its promises as one unified organisation. We do not see Operations as a ticket-handling department. We are a technical knowledge partner for both our customers and our colleagues. We look beyond today's solution by considering risk, scalability, security and the overall impact on our services. We take ownership, remain calm under pressure and continuously improve the way we work, so our customers can rely on us when it matters most. About the role As a Technical Support Engineer - Networking & IoT, you are the primary technical point of contact for customers and internal teams regarding IoT connectivity, networking, hardware and VPN solutions. You combine strong technical expertise with a customer-first mindset. You investigate complex technical issues, advise customers on the most suitable solutions and ensure that incidents are not only resolved quickly, but prevented from recurring wherever possible. This role is not a traditional end-user support position. We are looking for engineers who enjoy solving technical infrastructure, networking and connectivity issues rather than primarily supporting desktop or office IT environments. We are looking for a technically strong medior/senior Technical Support Engineer with excellent troubleshooting skills. Experience with networking is a strong advantage, but we also welcome engineers who are ready to take the next step into networking and IoT connectivity. Wireless Logic actively invests in your professional growth through training, certifications and development programmes. Experience with Palo Alto is an advantage, but certainly not a requirement. Technologies you will work with Core technologies * 4G & 5G IoT connectivity * SIM management platforms * Logging & troubleshooting tools * Industrial routers Technologies you will develop in * Cisco platforms * Palo Alto Firewalls * VPN technologies * Enterprise networking Key responsibilities You will be responsible for receiving, investigating and resolving technical support requests via phone, email and our ticketing system, including: * SIM cards and mobile connectivity * Hardware configuration of routers, gateways and modems * Provide first and second-line support for VPN solutions, while further developing your expertise in technologies such as IPsec and Remote Access VPNs. In addition, you will: * Configure hardware according to internal standards and customer requirements * Analyse log files and independently determine the root cause of technical issues * Support customers with VPN configurations, network connectivity and technical troubleshooting. * Liaise with our UK headquarters regarding technical escalations and support * Work with various internal management systems and portals * Advise customers on suitable technical solutions and configurations * Identify commercial opportunities during customer interactions and coordinate these with Sales * Document solutions and findings within the ticketing system * Contribute to knowledge base articles, documentation and internal work instructions * Collaborate with Customer Success, Support, Network Operations, SysOps, Development and Sales to implement structural improvements * Handle customer data and network access in accordance with our security policies ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Software Bug All Stars - and what we can learn from them](https://www.wearedevelopers.com/videos/423-the-software-bug-all-stars-and-what-we-can-learn-from-them) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Average Salary in The Netherlands](https://www.wearedevelopers.com/magazine/272-average-salary-in-the-netherlands) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)