> Markdown version of [/jobs/ext/272514-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/272514-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** STELLAR NETWORK, INC. - **Location:** Rochester, NH, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, CompTIA Network+, Networking Basics, Cloud Services, Systems Integration, Virtualization Technology, Information Technology Outsourcing, Connectivity Problems, Hardware Infrastructure, Server Operating Systems & Platforms - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dce612017769b18c ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * Education: High school diploma or equivalent; IT-related degree or advanced certifications preferred. * Technical Skills: * Strong proficiency in Windows OS, Server environments, and networking fundamentals. * Advanced familiarity with IT hardware, virtualization, and security protocols. * Ability to diagnose complex connectivity and software integration issues. * Certifications (Preferred): CompTIA Network+, Security+. 3-5 Years in a help desk or technical support role. * Soft Skills: Strong work ethic, team-focused mindset, and excellent verbal and written communication skills. * Other: Ability to maintain a consistent schedule and manage time effectively in a fast-paced environment. Valid driver's license and ability to travel to client sites. ## Description We are seeking an Experienced IT Managed Services Provider (MSP) Technician. This role combines high-level technical troubleshooting with essential help desk support. Your advanced problem-solving abilities and customer service mindset will be essential in this role, as you will be responsible for resolving complex technical issues. This position requires a professional who can handle advanced hardware, software, and network connectivity issues across the organization while maintaining a high standard of client communication., Helpdesk & Technical Support: * Respond to incoming support requests via phone, email, or chat, providing basic and advanced support. * Act as a primary point of contact for incoming tickets, troubleshooting and resolving complex technical issues. * Perform deep-dive diagnostics on persistent hardware, software, and network problems. * Maintain a professional and courteous demeanor while assisting clients through difficult technical challenges. On-Call Coverage: * Participate in a compensated on-call rotation to provide after-hours support. Advanced Technical Assistance: * Resolve complex problems related to Windows environments, cloud services, and advanced networking. * Troubleshoot hardware and software problems related to desktops, laptops, servers, and mobile devices. * Educate clients and co-workers on best practices for using technology effectively. Ticket Management: * Create and manage support tickets in our help desk system, ensuring documentation is thorough. * Prioritize and categorize tickets based on urgency and impact, ensuring high-priority issues are handled immediately. * Ensure timely resolution and follow-up with clients to confirm satisfaction. Collaboration: * Work closely with the Help Desk Supervisor to communicate progress on high-level issues to customers. * Collaborate on infrastructure projects and contribute to continuous improvement efforts and internal knowledge-base documentation. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [Cloud-nativeApplications- What’s the buzz about](https://www.wearedevelopers.com/videos/55-cloud-nativeapplications-what-s-the-buzz-about) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)