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# Sr. Developer, L2 Application Support

- **Company:** Genpact
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $55,000.0 - $68,500.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, JIRA, Automation of Tests, Collaborative Software, Computer Engineering, Oracle Application Express, Oracle (Applications), Siebel CRM, Software Engineering, Oracle Fusion Middleware, Apex Code, Information Technology, People Soft, Oracle Ebusiness, Servicenow
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=082c943ec403dc9d

## About the Role

Do you have experience in Siebel?, Do you have a Master's degree?, Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications
Oracle Fusion Middleware (FMW) 11g Forms Developer - OracleOracle

Required Skills
Agile Methodology, Automated Testing, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Oracle, Oracle Application Express (APEX), Oracle Apps Financials, Oracle SCM, Oracle Transactional Business Intelligence (OTBI), PeopleSoft Administration, Personal Effectiveness, R12 -Manufacturing, Siebel CRM Systems, Storytelling

Language
English

Language Proficiency -
Proficient - C2

## Description

Inviting applications for the role of Sr. Developer, L2 Application support
The L2 Application support Analyst will provide advanced functional and technical support for applications supporting Property & Casualty (P&C) insurance operations such as policy administration claims billing underwriting and rating systems. The role involves incident analysis root cause identification issue resolution coordination with L3/engineering teams and ensuring system stability and SLA compliance.
Responsibilities:

 * Provide Level 2 support for P&C insurance applications including:
 * Policy Administration
 * Claims Management
 * Billing & Payments
 * Underwriting & Rating
 * Analyze troubleshoot and resolve medium to complex production issues escalated from L1 support.
 * Perform root cause analysis (RCA) and document permanent fixes.
 * Support batch jobs integrations and interfaces (inbound/outbound feeds).
 * Monitor application health logs and alerts;
 * proactively identify risks.
 * Manage incidents and service requests through ITSM tools (Service Now JIRA Remedy etc.).
 * Ensure adherence to SLA and compliance requirements.
 * Participate in problem management and continuous improvement initiatives.
 * Support change deployments release validation and postdeployment verification.
 * Coordinate with L3 teams vendors and business users during critical incidents.
 * Understand P&C insurance workflows including:
 * New business renewals endorsements
 * Claims lifecycle
 * Cancellations reinstatements
 * Premium calculation and billing
 * Interpret business rules related to coverages deductibles limits endorsements and regulatory rules.
 * Support business users by providing timely resolution and clear communication.
 * Create and maintain runbooks SO Ps and knowledge articles.
 * Document known issues workarounds and system behavior.
 * Participate in knowledge transfer sessions with L1 and L3 teams.


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