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# 1st Line NOC Engineer

- **Company:** Convergence Group Ltd
- **Location:** Solihull, UK
- **Salary:** £30,000.0 - £36,000.0
- **Contract:** Permanent contract
- **Skills:** Wide Area Networks, Wi-Fi Technology, Network Routers, Connectivity Problems, SolarWinds (Software), Servicenow
- **Published:** September 5, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5870507450

## About the Role

* At least 1 years' support experience in a busy, customer-focused service desk or NOC environment
 * Solid understanding of LAN/WAN technologies
 * Achieved or working towards a networking qualification such as CCNA or equivalent work experience
 * Strong communication - clear, calm and customer-focused
 * Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis
 * Ability to obtain BPSS, SC, and NPPV3 clearance for this role

## Description

* Deliver top-notch customer service by resolving technical issues and keeping customers in the loop
 * Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs
 * Use tools such as Solarwinds and Extreme XIQ to track down problems
 * Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed
 * Assist with hardware and vendor management, ensuring swift resolution of faults


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