> Markdown version of [/jobs/ext/2727037-junior-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/2727037-junior-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Support Analyst - **Company:** Fasanara - **Location:** London, UK - **Experience:** Starter - **Salary:** £31,039.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Microsoft Outlook, Windows Desktop, Microsoft InTune, Information Technology, Laptops, User Administration - **Published:** September 5, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5870957655 ## About the Role * Some experience in an IT support, service desk, or desktop support role (around a year, or a strong placement/internship). * Comfortable setting up and troubleshooting Windows laptops. * Some familiarity with Microsoft 365 (Outlook, OneDrive, Teams). * A clear communicator, comfortable asking questions and taking direction. * Organised and reliable, happy with hands-on physical work (builds, moves, kit). * Keen to learn and build a long-term career in IT. Desirable * Any exposure to Microsoft Intune, Apple Business Manager, or other device management tools. * Interest in financial services or another regulated environment. * A degree in IT, Computer Science, or a related discipline. * Working towards, or interested in, Microsoft or other vendor certifications. ## Description We're looking for an IT Support Analyst to join our small IT team in London, supporting colleagues across our offices in London, Abu Dhabi, New York, and Italy. This is a hands-on, entry-level role focused on device builds, provisioning, and desk-side support. You'll spend your time setting up laptops and trading workstations, configuring iPhones, fixing everyday issues like OneDrive syncing, managing desk moves, and helping onboard and offboard staff. You'll also help track and retire IT assets as they reach end of life. This role is deliberately hands-on and will grow with you. You'll start with device builds, provisioning, and desk-side support, and take on more responsibility - including exposure to infrastructure and security work - as you develop. Full training and mentoring is provided by senior members of the team. Please note that this is a fully office-based role and will occasionally involve moving and installing IT equipment around the office. ResponsibilitiesEnd User Support * Provide first-line IT support via the helpdesk portal, email, telephone, and in person. * Troubleshoot hardware, software, connectivity, and Microsoft 365 issues. * Deliver remote support for hybrid and international users. * Document resolutions and contribute to the IT knowledge base. * Maintain high service levels and communicate effectively with users across all levels of the business. User & Device Management * Own the end-to-end new starter and leaver process, ensuring timely provisioning and deprovisioning of equipment and accounts. * Configure, deploy, and maintain Windows laptops and multi-screen trading workstations. * Deploy, manage, and support Apple Business Manager devices. * Manage users and endpoints through Microsoft Intune and Microsoft 365. * Perform office IT moves and workstation deployments. Infrastructure & Workplace Technology * Support and maintain meeting room audio-visual and conferencing equipment. * Assist with device lifecycle management and asset tracking. * Maintain endpoint compliance and security standards across the organisation. * Support IT operational improvements and process documentation. Security & Compliance * Adhere to and promote IT security policies within a regulated financial services environment. * Ensure devices remain compliant with organisational security standards. * Support audit activities and maintain accurate IT documentation. * Contribute to maintaining operational resilience and business continuity. Requirements End User Support * Provide first-line IT support via the helpdesk portal, email, telephone, and in person. * Troubleshoot everyday issues - OneDrive syncing, Outlook, printers, connectivity, and general hardware/software problems. * Document fixes and contribute to the IT knowledge base as you learn. Device & User Management * Build and configure Windows laptops and multi-screen trading workstations from a standard image. * Set up and provision iPhones and iPads, enrolling them into our device management platform. * Create user accounts and manage access as part of the new starter and leaver process, working closely with senior team members. * Carry out desk moves and workstation relocations. Assets & Workplace Technology * Track IT assets and help manage the retirement and disposal of old equipment. * Support meeting room audio-visual and conferencing equipment. * Help maintain accurate IT documentation. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)