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# Junior IT EUC Engineer

- **Company:** Circle Health
- **Location:** Glasgow, UK (Remote available)
- **Experience:** Starter
- **Salary:** £27,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Office365, Peripherals, Information Technology
- **Published:** September 5, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5870758608

## About the Role

* HNC/HND, NVQ Level 3, IT apprenticeship or equivalent qualification in IT/Computing, or equivalent practical experience.
 * Experience within an IT support or EUC environment, such as Service Desk, Desktop Support, Field Support or Workplace Technology.
 * Practical experience supporting Windows-based devices, peripherals and Microsoft 365 applications.
 * Experience providing remote and/or desk-side support within a customer-focused environment.
 * Awareness of endpoint management, configuration, device administration and remediation concepts.
 * Experience following IT support processes and maintaining accurate ticket, asset, stock and support records.
 * Good troubleshooting skills with the ability to resolve common end-user technology issues and escalate appropriately.
 * Good communication, organisation and attention to detail.
 * Evidence of ongoing learning and professional development within IT.

## Description

We have an opportunity for a Junior IT EUC Engineer to join their team of staff in the Group IT department.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

 * You provide first-line EUC support for end-user devices, incidents and service requests, troubleshooting common hardware, operating system, application, connectivity and user-access issues.
 * You take ownership of assigned tickets, progressing issues through to resolution where possible and escalating complex, high-risk or recurring issues to senior colleagues when required.
 * You support endpoint configuration and remediation activity across the EUC estate, including non-compliant, vulnerable or misconfigured devices, patching exceptions and device health issues.
 * You follow approved configuration baselines, remediation instructions and security requirements, escalating exceptions or risks appropriately.
 * You support the end-to-end lifecycle of EUC devices, including joiner, mover and leaver activity, hardware refreshes, break/fix replacements and site changes.
 * You prepare and deploy devices and coordinate collections, replacements and logistics to ensure equipment reaches users and sites within agreed timescales.
 * You accurately record incidents, service requests, troubleshooting activity, resolutions and asset changes within the relevant IT service management systems.
 * You support EUC projects, migrations, upgrades and technology deployments as directed, completing assigned activities in line with agreed plans and standards.
 * You work collaboratively with Clinical IT, Information Governance and Security, Service Desk, Core IT Infrastructure, Applications and Data, IT PMO, site teams and third-party providers.


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