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# Product Support Manager - Senior/SME

- **Company:** Inc. (spa)
- **Location:** Colorado Springs, CO, United States
- **Experience:** Expert
- **Salary:** $160,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Algorithm Design, Data Analysis, Failure Mode Effects Analysis, R (Programming Language), Python (Programming Language), Reliability Engineering, Power BI, SAP (Applications), Tableau (Software), Digital Twin, Reliability of Systems, Tools for Reporting, Data Pipelines
- **Published:** September 5, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9145810/product-support-manager-seniorsme

## About the Role

* US Citizenship with TS/SCI clearance at time of application with ability to obtain and maintain SAP clearance
 * Bachelor's degree in a relevant field and a minimum of 10+ years of relevant experience
 * Demonstrated experience analyzing data sets or performance metrics
 * Strong analytic, diagnostic, and problem-solving capabilities
 * Competency in preparing formal reports, presentations, or documentation
 * Proficiency with Excel, dashboards, and analytic platforms
 * Ability to report to designated work location in Colorado Springs, up to full time, based on the needs of the customer

Desired Qualifications:

 * Experience with predictive maintenance algorithms, CBM systems, or digital-twin modeling
 * Working knowledge of reliability engineering frameworks (FMEA, FRACAS, RCM, reliability growth)
 * Proficiency with Python, R, Power BI, Tableau, or similar analytics tools
 * Understanding of sustainment, lifecycle logistics, and product support methodologies
 * Experience collaborating with engineering or field maintenance operations
 * Ability to support automated data pipelines or algorithm development
 * Relevant mid-level certifications

## Description

The Product Support Manager executes predictive maintenance, reliability analysis, and lifecycle sustainment activities with moderate independence. This role analyzes equipment performance, supports model development, conducts failure analysis, and delivers actionable maintenance recommendations. The analyst collaborates effectively across engineering, logistics, and operations teams to enhance system readiness and reduce downtime., * Conduct regular monitoring of system performance, sensor data, high-volume logs, and maintenance records.

 * Support development, refinement, and testing of predictive maintenance models.
 * Lead trend analysis, detailed root cause analysis, and failure mode assessments.
 * Prepare high-quality reports, dashboards, and decision-support products for program leadership.
 * Perform RM&S assessments and recommend improvements to sustainment and supportability processes.
 * Draft and maintain product support documentation, lifecycle sustainment artifacts, and technical reviews.
 * Coordinate with cross-functional engineering, logistics, field service, and program teams.
 * Ensure high levels of data accuracy, completeness, and compliance with sustainment standards.


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