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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support I - **Company:** Ergotech Controls, LLC - **Location:** Richardson, TX, United States - **Experience:** Starter - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Cellular Networks, CompTIA Network+, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, Wide Area Networks, Wireless Networks, Wi-Fi Technology, Network Routers, Information Technology - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d7f2d0701e8d4cb2 ## About the Role Do you have experience in Wireless communication system operation?, Do you have a Bachelor's degree?, * Bachelor's degree in information technology, computer science, or relevant field or may substitute education for relevant work experience, * 1-2 year of professional experience in technical support, help desk, or a customer service environment with a technical component * Basic knowledge of computer networking, including IP addressing, LAN/WAN, and DNS * Familiarity with mobile and wireless communication technologies (e.g., 4G-LTE, 5G, Wi-Fi) Technical Certifications: * Certification in relevant technologies (e.g. CompTIA Network+) is desired * Ericsson Mountaineer Program - Level 1 (Support) Interpersonal & Organizational Skills: * Strong interpersonal and communication skills, both written and verbal * Ability to multitask and manage priorities in a fast-paced environment * Desire to learn and grow in the areas of networking, cellular technology, and router configuration * Professional, patient, and customer-centric attitude Physical & Environmental Requirements: * Position is primarily performed in a professional office environmentMust be able to sit or stand for extended periods and use standard office equipment Additional Requirements: * Must be legally authorized to work in the United States * Must be able to pass a criminal background check and drug screening ## Description Level 1 Technical Support is the initial point of contact for customers seeking assistance with routers and wireless networking solutions. This entry-level role focuses on basic troubleshooting, issue triage, and customer service. It serves as the foundation for growth into more advanced technical support roles., * Respond promptly to customer inquiries via phone, email, and ticketing system. * Gather relevant information from customers to accurately document reported issues. * Provide basic troubleshooting for hardware, connectivity, and configuration issues. * Conduct RMA evaluation on hardware. * Walk customers through simple setup and configuration procedures. * Monitor and follow up on open support tickets to ensure timely resolution. * Escalate more complex or unresolved issues to Level 2 support, providing clear documentation and background information. * Work directly with product vendors as needed to escalate product-specific issues or receive advanced support. * Assist in testing devices and configurations internally as part of troubleshooting or training. * Maintain accurate logs of support interactions and resolutions for knowledge-sharing purposes. * Participate in team meetings, training sessions, and product knowledge development activities. * Demonstrate a strong commitment to delivering excellent customer service and support ## Related Videos - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)