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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Power BI Reporting Analyst - **Company:** CareerCircle - **Location:** Charlotte, NC, United States (Remote available) - **Experience:** Experienced - **Salary:** $93,600.0 - $104,000.0 - **Contract:** Temporary to permanent - **Skills:** Artificial Intelligence, Big Data, Data Visualization, Data Warehousing, Database Queries, Power BI, Salesforce.Com, Microsoft SharePoint, SQL Databases, Tools for Reporting, Custom Reports - **Published:** September 5, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/nc/charlotte/450c087d-4126-484d-afe1-980d20f22e34 ## About the Role * 3+ years of experience in reporting, business intelligence, analytics, or data reporting. * Hands-on experience building Power BI dashboards and reports. * Strong SQL skills with experience querying large datasets. * Experience gathering business requirements and translating them into reporting solutions. * Strong understanding of data visualization best practices. * Excellent communication and stakeholder management skills. * Experience working with multiple data sources and complex datasets. * Strong documentation and problem-solving abilities., * Contact center, customer service, operations, or customer experience reporting experience. * Familiarity with metrics such as: + Service Level + Average Handle Time (AHT) + Customer Satisfaction (CSAT) + First Call Resolution (FCR) + Occupancy + Abandonment Rate + Volume Forecasting * Experience with Microsoft Power Platform. * Exposure to data warehousing concepts. * Project coordination or cross-functional reporting experience. * SharePoint experience is a plus., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Operations Leadership Coordinating Data Quality Communication KPI Reporting Problem Solving Customer Service Ad Hoc Reporting Data Warehousing Business Problems Influencing Skills Business Valuation Data Visualization Reporting Solutions Business Requirements Business Intelligence Full Stack Development Stakeholder Management Artificial Intelligence Business Transformation SQL (Programming Language) Influencing Without Authority Customer Experience Improvement Computer Security Awareness Training Salesforce Admin, Are you passionate about transforming data into meaningful business insights? We're seeking a Power BI Reporting Analyst to support a growing customer experience organization by developing impactful dashboards, KPI reporting, and operational analytics that drive business decisions. This role offers the opportunity to partner directly with business leaders, operations teams, and technical stakeholders to build reporting solutions that influence strategy and improve customer experience outcomes. If you enjoy solving business problems through data, gathering requirements, and creating dashboards that tell a story, we'd love to connect. What You'll Do * Partner with business stakeholders and operational leaders to understand reporting needs and business objectives. * Gather, document, and translate business requirements into reporting solutions. * Design, develop, and maintain Power BI dashboards, scorecards, and reports. * Create actionable visualizations that support operational decision-making. * Develop KPI reporting and performance scorecards. * Collaborate with IT and data teams to identify, validate, and manage data sources. * Write SQL queries to extract, analyze, and validate data. * Investigate and resolve reporting discrepancies and data quality issues. * Support dashboard enhancements, ad hoc reporting requests, and ongoing improvements. * Train users on dashboard functionality and reporting capabilities. * Document reporting standards, requirements, and processes., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. 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