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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Support Engineer - **Company:** Thought Machine - **Location:** UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Cloud Computing, Computer Programming, Linux, DevOps, File Systems, Protocol Buffers, Python (Programming Language), Prometheus, Cloud Platform System, Grafana, Backend, Kubernetes, Infrastructure Automation Frameworks, Free and Open-Source Software, Build Tools, Terraform, Grpc, Docker, Golang - **Published:** September 5, 2026 - **Apply:** https://startup.jobs/cloud-support-engineer-thought-machine-8140891 ## About the Role * 3+ years of experience in technical support, cloud infrastructure or SRE/DevOps roles, ideally within high-scale, client-facing environments * Deep experience with incident management, root cause analysis and production troubleshooting * Strong Linux systems knowledge, including filesystems, networking and system internals * Programming skills in Golang and Python and experience with infrastructure tools or observability stacks (e.g. Grafana, Prometheus, EFK) * Confidence in working with cloud-native platforms and tools (e.g. Kubernetes, Terraform, AWS/GCP, Docker) * Excellent communication skills under pressure, being able to influence across client, product and engineering boundaries * Demonstrated ability to lead without authority; especially in escalations, cross-functional collaborations and mentoring * A drive to raise the standard for support and build systems that scale sustainably Desirable * Experience deploying or supporting self-managed software in client cloud environments * Exposure to core banking, payments or financial services infrastructure * Familiarity with gRPC, protobuf or service-to-service communication patterns * Open-source contributions or evidence of self-driven learning in cloud, infra or backend tooling * Experience contributing to support process design or automation initiatives, We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia. ## Description * Lead the investigation and resolution of high-priority or complex incidents, coordinating with engineering and delivery teams to drive timely solutions * Own escalations end-to-end, providing technical depth, structure and calm during high-pressure client situations * Develop and refine tools, dashboards and automation to improve support delivery, observability and onboarding * Identify recurring issues, propose and lead solutions that improve platform stability, reduce effort and enhance client experience * Contribute to internal documentation, playbooks and root cause analysis reports, with a focus on accuracy and knowledge sharing * Support both hosted and self-managed deployments of Vault, collaborating with client teams on best practice configurations * Actively shape the evolution of our support model, platform tooling and processes across regions ## Related Videos - [Exploring the Power of gRPC-Gateway for Writing RESTful Services](https://www.wearedevelopers.com/videos/2072-exploring-the-power-of-grpc-gateway-for-writing-restful-services) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Retooling and refactoring - an investment in people.](https://www.wearedevelopers.com/videos/371-retooling-and-refactoring-an-investment-in-people) - [Boosting OpenSearch Performance: gRPC Search in Action](https://www.wearedevelopers.com/videos/1964-boosting-opensearch-performance-grpc-search-in-action) ## Related Articles - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)