> Markdown version of [/jobs/ext/2729546-escalation-engineer](https://www.wearedevelopers.com/jobs/ext/2729546-escalation-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Escalation Engineer - **Company:** Controlup - **Location:** UK (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** .NET Framework, Microsoft Windows, Active Directory, Microsoft Azure, Software Bug Management, Data Structures, Software Debugging, Software Design Patterns, Desktop Virtualization, Internet Information Services (IIS), Windows Communication Foundation, Information Technology Operations, Lightweight Directory Access Protocols (LDAP), Microsoft SQL Server, Windows API, Windows Servers, NT File System (NTFS), Transact-SQL, Web Services, Diagnostic Tools, Multithreading, Backend, Splunk, Workday - **Published:** September 5, 2026 - **Apply:** https://startup.jobs/escalation-engineer-controlup-7997511 ## About the Role * At least 2 years of hands-on full-stack experience with strong backend skills, working in multi-threaded environments at scale, using .NET * Web services / WCF / IIS * Strong troubleshooting skills * Great interpersonal skills * Ability to work under pressure * Fast at adapting to new technologies Independently driven, proactive, accountable, reliable team player Nice To Have: * Development experience with Microsoft SQL and T-SQL * Customer support experience * Experience working with Insights and Splunk * Experience with Windows internals (Win32 API * Hands-on experience with Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO, Azure) * Hands-on hypervisor experience * Solid understanding of data structures, design patterns, and algorithms * Experience with large-scale software projects ## Description ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself. Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background. We're here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best. One platform. One powerful shift in how work flows., We are looking to hire a skilled Escalation Engineer to work closely with our Customer Support team and provide ControlUp customers enhanced in-depth Support solutions. As an Escalation Support team member, you will be responsible for providing our customers' complicated issues technical solutions, in-depth ControlUp products including code reading and bug fixes development., * Provide expert-level technical support for our products * Analyze, diagnose, and debug complex customer issues. * Create and implement patches, fixes, and diagnostic tools. * Take ownership of escalations and drive them toward resolution. * Act as a technical focal point in cooperative relationships with other internal groups. * Coordinate with engineers across various product components to deliver successful outcomes. * Acquire both broad and in-depth product knowledge * Create and improve documentation to help support engineers resolve cases. * Demonstrate strong interpersonal and communication skills. * Push for solutions and collaborate with people across teams. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)