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# ITSM Software Consultant

- **Company:** gb
Pure Human Resources Ltd
- **Location:** Cardiff, UK (Remote available)
- **Salary:** £50,000.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Systems Integration
- **Published:** September 5, 2026
- **Apply:** https://www.totaljobs.com/job/itsm-software-consultant/pure-human-resources-ltd-job107940526

## About the Role

* Solid technical experience integrating or administering business software solutions such as ITSM, CRM or ERP systems.

 * Capable of working within key business projects

 * Knowledge of producing technical and customer facing documentation

 * Excellent time management skills with a can-do and pro-active attitude

 * Team player with the ability to work within project teams (both internally and within customer environment)

 * Quick learner, competent of maintaining a diverse workload in a fast-paced environment

 * A high level of interpersonal and communications skills

 * Full UK driving license

Desirable:

 * ITIL v2 or v3 Foundation Certification

 * Halo platform (HaloITSM, HaloPSA or HaloCRM) experience/certification

## Description

Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team.

ITSM Software Consultant, the role:

 * Working directly with the customers to understand their needs - building relationships and managing their expectations

 * Proposing solutions and delivering best practise to clients' business problems

 * Leading the technical delivery (configuration) of customers HaloITSM, HaloCRM and HaloPSA implementations

 * Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements

 * Challenging customer requirements where necessary

Training on specific HaloITSM, HaloPSA and HaloCRM technology will be given where necessary.


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