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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Experience Engineer - Technical (CXE-T) - **Company:** Docker - **Location:** UK (Remote available) - **Experience:** Expert - **Salary:** £70,700.0 - £101,000.0 - **Contract:** Permanent contract - **Skills:** Kubernetes Security, Artificial Intelligence, Architectural Patterns, Cloud Engineering, Cyber Security, DevOps, Software Architecture, Software Engineering, Software Vulnerability Management, Policy as Code, Delivery Pipeline, Software Security, Virtual Agents, Devsecops, Docker - **Published:** September 5, 2026 - **Apply:** https://startup.jobs/customer-experience-engineer-cxe-t-emea-docker-com-8932195 ## About the Role You are a deeply technical practitioner who enjoys teaching, systematizing expertise, and scaling architectural excellence across customer populations. You prefer building reusable technical systems over repetitive 1:1 firefighting, but can step into consultative workshops when required., Required * 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles. * Strong hands-on expertise in: + Docker and container ecosystems + Secure software supply chain practices + CI/CD pipelines and modern cloud-native architecture * Experience designing and executing structured PoCs with defined success criteria. * Ability to present complex technical topics clearly to senior engineering audiences. * Strong written communication skills; experience producing technical blogs or deep technical content. Preferred * Hands-on experience with AI/ML development workflows, including model packaging, dependency management, reproducibility, and governance considerations within containerized environments. * Practical Experience with AI coding agent runtimes and sandboxed execution environments (e.g., agent isolation, MCP tool governance) * Familiarity with Docker SBX and MCP Gateway as enterprise controls for agentic AI workloads * Familiarity with secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement. * Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production. * Practical experience implementing or advising on Secure Software Development Lifecycle (SSDLC) practices, including secure build pipelines, policy-as-code, compliance controls, and DevSecOps integration. * Exposure to governance frameworks or regulatory models impacting modern development environments (e.g., NIST guidance, EU AI Act, internal enterprise policy frameworks). * Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences. * Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions directly influenced developer experience and risk posture. ## Description 1:Many Technical Enablement * Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences. * Create structured enablement series aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance). * Develop repeatable technical learning paths that drive adoption beyond initial onboarding. Structured PoCs & Applied Architecture * Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution. * Define technical success criteria and evaluation benchmarks for common adoption scenarios (e.g., policy enforcement, image integrity, SBOM visibility, secure pipelines). * Translate Docker capabilities into practical architectural patterns customers can implement. * On exception, lead 1:1 customer workshops or guided PoCs for complex or high-value technical initiatives. Technical Content & Thought Leadership * Produce deep technical assets: + Recorded walkthroughs + Architecture reference guides + Advanced implementation blogs + Reusable demo environments * Build assets that directly support customer journey stages and remove common technical blockers. * Act as a field-informed voice into Product and Engineering, surfacing real-world technical friction. Technical Advisory & SE/SA Overflow Support * Serve as a subject matter expert for non-support technical questions that exceed standard documentation. * Provide architectural guidance across: + Secure build pipelines + Software supply chain integrity + Container security and governance + AI/ML workload governance (where applicable) + AI agent architecture patterns: isolated execution environments, MCP policy enforcement, model artifact provenance * Partner with Sales Engineers and Post-Sales teams to ensure technical continuity without owning deal cycles., * Primary Goal: Build product mastery, understand recurring customer friction patterns, and identify high-leverage enablement opportunities. + Deeply immerse in Docker platform capabilities across security, supply chain, governance, and developer workflows, with particular focus on AI Gov and MCP Gateway as emerging customer conversation areas ahead of GA. + Review existing CXE, SE, and Post-Sales materials to identify: o Common architectural blockers o Repeated SE/SA escalation themes o Gaps in advanced technical documentation + Shadow live enablement sessions and recent PoCs to understand maturity gaps. + Audit current technical assets (recordings, demos, blogs) for depth and reusability. + Define 2-3 high-impact technical themes where scalable enablement can reduce friction. Outcome by Day 30: + Clear map of recurring advanced technical questions. + Identified priority PoC/use-case patterns to formalize. + Proposed first scalable technical asset or session outline. ## Related Videos - [The Evolving Landscape of Application Development: Insights from Three Years of Research](https://www.wearedevelopers.com/videos/1459-the-evolving-landscape-of-application-development-insights-from-three-years-of-research) - [DevSecOps: Injecting Security into Mobile CI/CD Pipelines](https://www.wearedevelopers.com/videos/273-devsecops-injecting-security-into-mobile-ci-cd-pipelines) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [AI Won't Fix Your Engineering Culture](https://www.wearedevelopers.com/videos/100266-ai-won-t-fix-your-engineering-culture) - [Beyond SBOMs: The Future of Container Supply Chain Security](https://www.wearedevelopers.com/videos/100235-beyond-sboms-the-future-of-container-supply-chain-security) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Events like RSAC Get You CISOs. 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