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# Implementation Analyst

- **Company:** Modulr
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Salesforce.Com, Systems Integration, Postman, Break Fix, Zendesk
- **Published:** September 5, 2026
- **Apply:** https://startup.jobs/implementation-analyst-modulr-8989443

## About the Role

* Experience in implementation, operations, or technical support within a fintech or regulated environment

 * Working knowledge of APIs and system integrations, with hands-on troubleshooting experience preferred

 * Comfortable independently delivering standard tasks while operating within established processes and governance controls

 * Able to solve a range of straightforward problems using standard procedures and clear escalation paths

 * Strong organisational skills with the ability to manage multiple priorities effectively

 * Clear and professional communication skills when working with both internal teams and external customers

 * A curious mindset with a drive to explore how automation and AI can improve delivery quality and efficiency

Nice to haves

 * Experience using tools such as Postman, Salesforce, or Freshdesk

 * Exposure to payments products such as Cards, Direct Debits, or Faster Payments

 * Experience working in scale-up or fast-paced delivery environments

 * A curious mindset and drive to explore how AI can make a real difference.

## Description

* Support the delivery of onboarding projects by owning and managing technical setup, resolving troubleshooting issues, and maintaining high levels of process accuracy

 * Provide working-level technical support to customers and internal teams during onboarding and early go-live, and act as second-line support during BAU for integration and cards enquiries, escalating complex issues appropriately

 * Configure Modulr's full suite of products, services, and integrations across all client types, ensuring accurate setup and consistent delivery standards

 * Work with third-party partners (e.g. Visa, Thredd) to support successful integrations, troubleshooting, and go-live readiness

 * Coordinate and validate customer access across sandbox and production environments, including credentials, permissions, and readiness checks

 * Use tools such as Postman to diagnose and resolve straightforward API and implementation issues

 * Manage and progress implementation/support tickets through Freshdesk, ensuring timely responses, accurate updates, and adherence to agreed SLAs

 * Manage multiple onboarding cases concurrently, ensuring SLA adherence and timely progression to go-live

 * Maintain accurate, up-to-date records in Salesforce, including milestones, risks, dependencies, and executive summaries

 * Identify and manage internal dependencies across Product, Compliance, Finance, and partner teams, escalating blockers when required

 * Coordinate clean handover to Support or Account Management once onboarding criteria are met

 * Ensure all onboarding activity is well documented, auditable, and compliant with regulatory and internal governance standards

 * Continuously seek opportunities to improve onboarding efficiency and accuracy through automation and the effective use of AI-enabled tools


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