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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support - 3rd Line - Trackside - **Company:** Global Technology Solutions Ltd. - **Location:** Reading, UK - **Experience:** Experienced - **Salary:** £35,000.0 - £42,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Mobile Application Development, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), IT Management, Local Area Networks, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Mobile Os, Storage Technologies, Information Technology, Performance Monitor - **Published:** September 5, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb43cd8fc41e2698dd7d2baf8f27476b1d/eaa ## About the Role We're looking for an experienced IT Support Engineer with strong 3rd Line troubleshooting skills and experience across the following technologies: * Windows 10 & Windows 11 * Mobile Operating Systems (iOS & Android) * Microsoft Azure Stack * Microsoft 365 * Multi-vendor hardware build, deployment and break/fix * Active Directory * Group Policy Management * Change Management * Jira ITSM (or equivalent ITSM platform) * Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN * Cloud and physical storage technologies * Performance monitoring, availability monitoring and restoration * 2-3+ years' experience in a senior IT Support / 3rd Line Support role or equivalent, * ITIL Foundation (v3 or v4) * CCNA certification or equivalent networking knowledge * Degree or equivalent commercial experience Desirable * Microsoft Certifications * CCNA Certification * Previous Formula 1 Trackside experience (or similar high-performance environment) * A genuine passion for Formula 1 and Formula E About You You'll be: * Adaptable and able to thrive under pressure * Resilient and capable of making quick decisions in fast-paced environments * Customer-focused with excellent communication skills * Detail-oriented with a commitment to quality * Approachable and collaborative * Skilled at analysing technical issues and identifying effective solutions * Passionate about technology and motorsport ## Description Are you an experienced 3rd Line IT Support Engineer looking for a role that combines cutting-edge technology with the fast-paced world of motorsport? We're looking for a technically strong and customer-focused IT professional to join a specialist Trackside IT team, providing mission-critical support to race operations and testing environments. This is a unique opportunity to work with advanced technologies, support high-profile stakeholders, and play a key role in ensuring IT services perform flawlessly in demanding, time-sensitive environments. The Role As a Trackside Support Engineer, you'll provide expert operational support across a diverse technology estate while acting as a senior technical escalation point for complex incidents and projects. Working within a small, highly skilled team, you'll deliver exceptional support both on-site and remotely, ensuring business-critical systems remain available throughout testing and race events. You'll also contribute to continual service improvement, technical projects and mentoring colleagues where required. This role includes participation in an out-of-hours support rota, including 24/7 remote support during Formula 1 and Formula E race seasons., * Provide expert 3rd Line technical support across Trackside and Test Operations environments. * Own incidents, requests and escalations through to successful resolution. * Deliver technical solutions throughout the ITIL service lifecycle. * Act as a technical SME, supporting colleagues and key business stakeholders. * Identify opportunities to improve IT services, processes, reliability, security and performance. * Ensure all work adheres to IT governance, security standards and best practice. * Build strong relationships with internal teams and third-party suppliers. * Support operational and project-based activities while meeting demanding SLAs and deadlines. * Champion service improvements and continual innovation. ## Related Videos - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WeAreDevelopers LIVE - Web Typography; CSS Layout features; Staying curious in an AI world and more](https://www.wearedevelopers.com/videos/1334-wearedevelopers-live-web-typography-css-layout-features-staying-curious-in-an-ai-world-and-more) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)