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# Helpdesk Specialist 1 - Caroline County, VA

- **Company:** M.C. Dean, Inc.
- **Location:** Bowling Green, VA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computerized Maintenance Management Systems, Microsoft Office
- **Published:** September 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/42105858/1

## About the Role

* Minimum two years of experience in a support role with experience performing help desk support functions with a combination of phone and desktop support
 * Education: high school diploma or equivalent.
 * Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information
 * Knowledge of or experience with electronic security systems
 * Ability to sit behind a desk for long periods of time
 * Ability to multi-task
 * Ability to work flexible shifts including nights, weekends and on call
 * Ability to work from home when necessary
 * Must be able to use a telephone calling system
 * Maintain professionalism with employees and customers
 * Valid drivers license
 * Pass background check and fingerprints

Desired skills:

 * Microsoft suite experience
 * Detail oriented
 * Multi-tasker
 * Computerized Maintenance Management System experience a plus

## Description

* Scheduling of work for Technicians in 50+ US states and territories
 * Phone and email interaction with customers in 50+ US States and territories to coordinate work schedules
 * Coordinate and monitor Preventative maintenance schedules and ensure completed on time.
 * Review and Triage Service tickets and assign to proper technicians.
 * RMA processing
 * Data entry into Maintenance management tools for Survey documentation
 * Verify work order details and information from technicians for accuracy
 * Spare parts ordering
 * Coordination of Materials to sites
 * Talk technicians through CMMS tool operations, * Exposure to computer screens for an extended period of time.
 * Sitting for extended periods of time.
 * Reach by extending hands or arms in any direction.
 * Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
 * Listen to and understand information and ideas presented through spoken words and sentences.
 * Communicate information and ideas in speaking so others will understand.
 * Read and understand information and ideas presented in writing.
 * Apply general rules to specific problems to produce answers that make sense.
 * Identify and understand the speech of another person.



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